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Solving Common HME Business Challenges with Technology

Posted on in Service Solutions

Miriam Lieber, president of Lieber Consulting, LLC., has been working with HME businesses to improve operations for more than 20 years. Throughout her work, she has stressed the importance of technology and automation. Below, she outlines three technology solutions for typical problems within HME businesses.

Problem: Poor inventory control

Technology Solution: bar codes, scanners, hand-held delivery devices

Inventory delays are common within HME operations. Using bar codes and scanners
along with hand-held delivery devices resolves many of these delays. Delays are
experienced most readily when staff attempts to confirm an order only to get a
message about insufficient quantities or missing/inaccurate serial numbers in inventory.
By using bar codes and scanners, staff can promptly receive inventory as soon as it
arrives in-house. You will also know when an item needs replenishment.

Problem: Price table inaccuracies

Technology Solution: regularly updated price tables

Price tables are essential to the integrity of the information provided by the software.
When price tables are inaccurate, copay amounts are misquoted and/or receivables are
incorrect. It becomes challenging for the A/R staff to collect money that may not be
owed. By setting up price tables for your major third-party payers, and updating them
as needed, your receivables will be more accurate, and you will collect correct copay
portions.

Problem: Too much paper

Technology Solution: document imaging, dual computer monitors

HME staff love to touch and feel paper. Even if an order is received electronically, often
staff will print the order then rescan it into the system. Doing so is inefficient because it
doubles the workload.

Attempt to eliminate paper whenever necessary. To find documents, learn to work
within the software system rather than in paper patient files. Correctly setting up
and indexing documents is paramount to the success of any document imaging
system. Employees responsible for scanning must be fluent in your company’s proper
indexing. Timely scanning eliminates waiting for scans, which becomes a temptation
to reintroduce paper. Each employee who uses imaged documents must have multiple
computer monitors. For example, one monitor could be used to access the patient’s
paperwork and the other to work the A/R. Teaching staff to work from their monitors
rather than from paper should increase their reliance on the monitors.

There's More!

For a full list of technology solutions that will benefit you in the new year, download the Analyzing Business Operations eBook today!