Member Spotlight: Jill Robbins and Terry Scott from Perfect Match Boutique

Published in Women's Health on Wednesday, October 2, 2019

Life-altering events oftentimes spark the entrepreneurial mindset and lead to the opening of new businesses—especially in women’s health care. Sometimes, even a higher power plays a role.

During an evangelism conference, Terry Scott, who helped organize the conference, found her calling. Terry was going through some personal challenges and met Lynne King, who was in the process of selling her boutique, The Perfect Match.  

“I was going through a tough time in my life,” said Terry. “After sharing my story with Lynne, she mentioned her business was for sale, and when I found out that it provided services to help women, I knew it was God talking.”

Terry reached out to her friend and co-organizer of the conference, Jill Robbins, and told her, “I found our next adventure and no pun intended; we would be The Perfect Match.”

The rest is history. Now celebrating two years of ownership, Terry and Jill have used their business experience, coupled with their marketing prowess, to build a strong network of referral sources. They stated that community outreach and building relationships with doctors are keys to their efforts to draw new business to their store.

“Meeting with the local breast surgeons and their teams to explain the services we provide is essential in getting the word out about our services,” said Jill. “Giving them our brochures which they place in each patient's packet and inviting the doctors to come visit our facility personally are all critical steps to build the relationship with doctors and physical therapists in our area.”

Going above and beyond to connect with referral sources has proved to generate an influx of referrals, but word-of-mouth recommendations from satisfied customers has also been a driving force in generating new business. Perfect Match Boutique, located in Camp Hill, Pennsylvania, received the Vanderbelt Credo Award for helping women lead fuller lives after breast surgery.

When asked what it takes to be successful in the boutique business, Terry stated, “Compassion. Always put the client first. Treat them as if they were your mother, daughter, or sister. They should feel when they walk in the door that they are special, and we are here to help them through this journey.”

Developing relationships with customers and referral sources is crucial; however, the team at Perfect Match also suggests other tactics to attract new business to your store.

  1. Be seen as a thought leader by contributing articles to local women’s publications.
  2. Offer to speak at cancer support groups and participate in health care fairs.
  3. Get in network with many different insurances.
  4. Advocate on behalf of your clients and women’s health care. Always.

Although they are self-driven and dedicated to serve the women’s health care industry, the duo does occasionally find inspiration in their own version of a quote by Madeline Albright, who said, “There is a special place in hell for women who don't help women.” 

“We like to turn it around and say, there is a special place in Heaven for those who do,” Jill stated.  “Helping others is not only what we are called to do, but it is the right thing to do and makes you feel happy.”

Having faith, compassion, and a drive to build relationships with customers and referral sources, Jill and Terry have proved to be the perfect match to build their business for future growth and success.  

“You truly have to love your job to be in this industry,” concluded Terry. “Fortunately, we both do.”

To connect with our friends at Perfect Match Boutique, email Jill at [email protected]  or Terry at [email protected].  


comments powered by Disqus

From Our Experts

Sen. Duckworth Meets With Breast Cancer Survivors thumbnail Sen. Duckworth Meets With Breast Cancer Survivors As we kick off Breast Cancer Awareness month, Sen. Tammy Duckworth (D-IL), lead sponsor for S.562, the Breast Cancer Patient Equity Act, visited Second Act Mastectomy Boutique in Chicago to meet with breast cancer survivors. Member Q&A: What to Know About Mastectomy and CPAP Resupply thumbnail Member Q&A: What to Know About Mastectomy and CPAP Resupply Resupply season is here. That means many of your patients and clients have met their deductibles, and it&r... If Your Elected Officials do not Hear About Issues, They Cannot Take Action on Them thumbnail If Your Elected Officials do not Hear About Issues, They Cannot Take Action on Them Breast Cancer Awareness season is upon us, and everywhere you turn, you see pink ribbons, hear about commu... Meet Our Members: Don Whitney, COO and CCO of Inland Medical and Rehab thumbnail Meet Our Members: Don Whitney, COO and CCO of Inland Medical and Rehab Meet Don Whitney, COO and CCO of Inland Medical and Rehab! Don has been a U.S. Rehab member since 2012. We asked Don some questions about his role at Inland Medical and Rehab, his background, how they take care of their customers, and what it means to him to serve in this industry. Episode 47: Home Accessibility and the Overhead Lift Market thumbnail Episode 47: Home Accessibility and the Overhead Lift Market Vice President of VGM Live at Home, Jim Greatorex, is joined by James Philpott of Savaria/Span America to discuss the overhead lift market and opportunities for dealers. U.S. Rehab Supplier Partner Updates: February 2020 thumbnail U.S. Rehab Supplier Partner Updates: February 2020 U.S. Rehab Supplier Partner Updates: Feburary 2020 RAC Approved to Audit Hospital Beds and Manual Wheelchairs thumbnail RAC Approved to Audit Hospital Beds and Manual Wheelchairs The Recovery Audit Contractor (RAC) has been approved to audit hospital beds and manual wheelchairs. Packer Perspective: How U.S. Rehab Can Help Your Business Succeed thumbnail Packer Perspective: How U.S. Rehab Can Help Your Business Succeed U.S. Rehab continues to work in the industry to help the independent provider of any size to stay competitive in the industry. We have set our plan for 2020 and are working towards making the rehab industry, as a whole, one of the top patient-centered industries in health care. How are we going to do that and make each of our 400-plus members successful? We are working in the legislative arena, the outcomes arena, the training arena, and the program-enhancement arena.