Schedule Training Thoughtfully for HME Staff

Published in Member Communities on November 21, 2025

This article was written by Jill Blaser, Senior Director of Operations, VGM Education, originally featured in HME News

Q. What is the best way to effectively train staff throughout the year?

A. In the home medical equipment (HME) industry, scheduled training programs are not just a formality. They are a cornerstone of operational excellence and patient safety. Our industry operates in a highly regulated environment, where compliance with standards like CMS, HIPAA, and OSHA is mandatory. Regular training ensures that staff remain current on these requirements, reducing liability and safeguarding patient well-being.

Beyond compliance, training programs enhance customer service. Delivery technicians, for example, often serve as the primary point of contact for patients. Their responsibilities extend far beyond equipment delivery. They represent the company, educate caregivers, and troubleshoot issues. Structured training equips these professionals with the skills to make a positive first impression, demonstrate empathy, and follow infection control protocols – all of which contribute to improved patient satisfaction and loyalty.

Scheduled training also addresses the rapid evolution of medical technology. From ventilators to oxygen concentrators, devices require precise handling and maintenance. Training programs provide hands-on experience and reinforce best practices for setup, cleaning, and troubleshooting. This minimizes errors, prolongs equipment life, and ensures continuity of care.

Procrastinating and cramming all training at year-end can overwhelm staff, reduce retention, and create compliance risks. Spreading sessions across the year allows employees to absorb information gradually, apply new skills in real time, and stay current with regulatory updates as they occur. It also prevents operational disruptions – avoiding a scenario where large portions of the workforce are unavailable for customer service due to last-minute training requirements. A steady cadence fosters a culture of continuous learning rather than a rushed, checkbox approach.

Ultimately, scheduled and well-distributed training programs are a strategic imperative for HME providers. They foster professionalism, enhance patient outcomes, and position companies for long-term success in a competitive and highly regulated industry.

Jill Blaser is senior director of operations of VGM Education at VGM & Associates. Reach her at jill.blaser@vgm.com.

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