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• Meet Our Members: Don Whitney, COO and CCO of Inland Medical and Rehab Meet Don Whitney, COO and CCO of Inland Medical and Rehab! Don has been a U.S. Rehab member since 2012. We asked Don some questions about his role at Inland Medical and Rehab, his background, how they take care of their customers, and what it means to him to serve in this industry.
• The Cost of Compliance – An Impassioned Plea to be Proactive Last year, The van Halem Group was engaged by several DME providers that were subject to a 6-year OIG lookback audit. Sadly, for companies that did not have a process in place for proactive chart audits, the 6-year look back resulted in a very expensive lesson. Lookback audits are here to stay, and it's never been more important for providers to have a comprehensive proactive compliance program, and this is one way that The van Halem Group can assist members.
• Episode 47: Home Accessibility and the Overhead Lift Market Vice President of VGM Live at Home, Jim Greatorex, is joined by James Philpott of Savaria/Span America to discuss the overhead lift market and opportunities for dealers.
• Episode 46: Reimbursement Update with Ronda Buhrmester Join us for a new monthly series with VGM's billing and reimbursement expert, Ronda Buhrmester. In this episode, Ronda discusses the January 2020 changes to order requirements, upcoming webinars and opportunities to connect with her at Medtrade Spring.
• Member Q&A: Navigating the New VGM Website The new vgm.com website is enhanced to help members find all the information and resources that you need to help your business succeed.
• Episode 45: 2020 HME Outlook and Leadership Chat with Miriam Lieber This is the first episode of a new leadership series featured on Industry Matters. VGM's Lindy Tentinger is joined by Miriam Lieber, President of Lieber Consulting LLC, for an informal chat about the 2020 outlook for the HME industry, leadership and employee engagement thoughts.
• Serve with Compassion—A VGM Member Spotlight Recently we interviewed Christine Strutt, VGM Member and Founder of Connor's Cuddles. Connor's Cuddles is an organization that honors Strutt's late son, Connor, who passed away from Non-Hodgkin's T-cell lymphoma. Join us as we unpack a lesson of resilience and kindness during uncharted territory.
• VGM's Top Moments of 2019 VGM had quite a year in 2019!
• Supplier Partner Updates: Feburary 2020 All VGM supplier partner updates for January 2020.
• From VGM Community Leaders: What to Expect in 2020 Now that the new year has arrived, we asked our community leaders at VGM what they are looking forward to in 2020 for respiratory/sleep, orthotics and prosthetics, women's health, wound care, and home modifications. Below are their responses:
• Issues With Medicare Post-Enrollment Even though the Medicare enrollment period ended last month, there are potential issues that suppliers and beneficiaries may face if they switched from Original Medicare (FFS) to a Medicare Advantage plan.
• VGM Government Team on Competitive Bidding and the Gap Period Craig Douglas and Mark Higley of the VGM Government team has provided their insight into the competitive bidding gap period the industry is currently experiencing. Read below to find out next steps, what to expect, and more information about this gap period.
• Compassion - The Key Ingredient to Success When working in the home medical equipment (HME) industry, providing exceptional customer service is incredibly important. It is a passion that providers must have. This passion and drive is what led Liam O'Keeffe to the HME industry, and it is what led to the beginning of On The Mend Medical Supplies & Equipment in 2016.
• JAY® Syncra™ Seating: Specifically Engineered for Tilt and Recline JAY Syncra Seating System is a cohesive and attractive seating system intentionally designed for tilt and recline. Available exclusively on the SEDEO® PRO™ seat frame, Syncra is a comprehensive seating system engineered so that the cushion and the back work in tandem to minimize movement and help avoid body displacement.
• New VGM & Associates Website Unveiled VGM & Associates is excited to unveil our newly redesigned website, vgm.com. While you will undoubtedly notice the fresh look, there is more!
• Episode 44: A Closer Look at the Pilot Stairlift Line VGM Live at Home's Vice President, Jim Greatorex, is joined by Andy Scothern, National Sales Director of the Merit Health Products Pilot line of products to discuss the stairlift market. For more information on the special promotion offered exclusively for VGM Live at Home members, contact Andrew directly at 239-772-0579 or email [email protected]
• The $11M Medicare Tool That Gives Seniors Wrong Insurance Information In a recent article from Medpage Today, it was reported that the federal government recently redesigned a digital tool that helps seniors navigate complicated Medicare choices. However, consumer advocates say it's malfunctioning with alarming frequency, offering inaccurate cost estimates and creating chaos in some states during the open enrollment period that started on October 15 and ends December 7, 2019.
• Choose the Best Scale for Your Customers! Professional home care scales are needed for a variety of personal wellness levels such as participants in physician monitored weight loss programs, patients with congestive heart failure, or those with nutritional problems.
• OIG to Review PMD Repairs and PAP Supplies The Office of Inspector General (OIG) has updated its work plan to include new reviews for PAP replacement supplies and power mobility device repairs. In a recent article from HME News, Medicare paid approximately $945.8 million for replacement supplies in 2017 and 2018, but OIG has previously found that most claims did not comply with Medicare requirements and that DME suppliers often did not have the documentation required to support the need for replacement supplies.
• Member Q&A: Billing, Reimbursement, and Documentation Below are a series of questions focused on billing, reimbursement, and documentation topics that U.S. Rehab Director of Reimbursement and Education, Dan Fedor, has recently encountered. An expert in all things related to mobility documentation, billing, and reimbursement, Dan Fedor provides his insight below to some hot topics facing the CRT industry, including ATP scribing, modifiers, and Medicare Advantage versus Original Medical Fee for Service (FFS).
• U.S. Rehab Announces 2020 Tech Training Dates and Locations U.S. Rehab and VGM are excited to announce the dates and locations for the 2020 Tech Training seminars.
• Lending a Helping Hand It takes a special kind of group to work in complex rehab technology (CRT). The daily challenges faced in getting equipment, supplies, and services to patients in need can sometimes feel like moving mountains. But when someone who's struggling gets access to the help they need, all the hard work is worth it. That's what motivates the staff at Handi Medical Supply every day.
• Are Inhalation Drugs the Next OIG Six Year Lookback Audit? Since 2010, the CMS's Comprehensive Error Rate Testing (CERT) program has identified nebulizers and related drugs (i.e., inhalation drugs) among the top 20 supplies with the highest improper Medicare payments. Based on prior reviews, the Office of Inspector General (OIG) conducted a nationwide review to determine if the suppliers included in the review complied with Medicare requirements when billing for inhalation drugs.
• Making Family Work: Oswald's Pharmacy on Six Generations of Serving the Community Alex Anderson loved growing up in his family's business, but he never thought he'd work there.
• Sen. Duckworth Meets With Breast Cancer Survivors As we kick off Breast Cancer Awareness month, Sen. Tammy Duckworth (D-IL), lead sponsor for S.562, the Breast Cancer Patient Equity Act, visited Second Act Mastectomy Boutique in Chicago to meet with breast cancer survivors.
• Show Me the Money: Working Smarter to Maximize Profitability for Your DMEPOS Business At the beginning of the year, VGM released Industry Snapshots: Forecasting 2019.
• Medtrade Recap Per usual, our team had another great year at Medtrade Fall. Whether it was our power lunch, expert led sessions, billing and reimbursement seminar, etc., we had a blast. More importantly, we hope you did too. To highlight all the fun, our very own Mike Thuesen of our video production team, created a video of our favorite elements from Medtrade 2019. We invite you to relive all the excitement with us.
• Clinical Support for Mediven Harmony Effectiveness! The recently published study conducted by Vanderbilt University shows the early detection of the presence of lymphedema in post breast cancer treatment and the use of mediven harmony products can significantly reduce debilitating advanced stages of lymphedema. Additionally, new products have been added to the assortment for more patient choices.
• CBD Suppliers: What to Know Before You Buy Know before you buy. Ask for a Certificate of Analysis from your distillate supplier to make sure the CBD you are purchasing doesn't contain unknown compounds. Find out more about our liquid chromatography process and how it compares to other distillation processes.
• Episode 41: Bathroom Modifications: The Key to a Good Home Access Program Host Brian Thompson brings together Jim Greatorex of VGM Live at Home and Joe Hayden, the National Program Manager at Bestbath for a discussion about home modifications for the bathroom. If you're thinking about getting into the home access business, the bathroom is a great place to start.
• Ronda Says: Are You Ready for Oct. 21? Group II Support Surfaces Enter Prior Authorization Program for All States CMS announced in Dec. 30, 2015 a finalized rule creating a program called Condition of Payment Prior Authorization Program for Certain DMEPOS items.
• Episode 40: Are You Looking at Patients as Payers? Host Brian Thompson sits down with VP of Brightree Patient Collections, Jennifer Leon, to discuss the paradigm shift in the DMEPOS industry regarding looking at patients as a predictable source of cash flow.
• Member Spotlight: Jill Robbins and Terry Scott from Perfect Match Boutique Life-altering events oftentimes spark the entrepreneurial mindset and lead to the opening of new businesse...
• Member Q&A: What to Know About Mastectomy and CPAP Resupply Resupply season is here. That means many of your patients and clients have met their deductibles, and it&r...
• If Your Elected Officials do not Hear About Issues, They Cannot Take Action on Them Breast Cancer Awareness season is upon us, and everywhere you turn, you see pink ribbons, hear about commu...
• Episode 39: Benefits of Circadian Lighting in the Home Setting Vice President of VGM Live at Home, Jim Greatorex, is joined by OK Technologies founders Bill Kahler and Ted O'Brien to discuss the benefits of circadian lighting in the home.
• Haven't Submitted Your Competitive Bids Yet? Here's What You Need to Know. The deadline to submit your competitive bids is Sept. 18. If you haven't already submitted your bids, make plans to do it this week.
• August Recess Coming to a Close. VGM Hosts Rep. Abby Finkenauer and Sen. Chuck Grassley On Friday, Rep. Abby Finkenauer paid her first visit to VGM since being elected in 2018. Rep. Finkenauer t...
• SpiderTrac® 2.0 - High-Performance Outdoor Suspension Only Available on the Q700 M Climb curbs of up to 3" and enjoy a smoother, more responsive ride with the revolutionary SpiderTrac® 2.0 suspension.
• Providers Testify at the 2019 SBA Regulatory Fairness Hearing In August, the Small Business Administration (SBA) held a Regulatory Fairness Hearing to receive feedback from small business owners about the regulatory environment. Stakeholders that testified on behalf of the DME, CRT, and women's health industries included Georgie Blackburn of Blackburn's, John Letizia of Laurel Medical Solutions, Jasmine Jones of Cherry Blossom Intimates, and Nikki Jensen of Essentially Women/VGM.
• Episode 38: Back to Basics, 4 Ps for HME Retail Cash Sales Wes Hopper, Field VP Strategic Sales for McKesson Medical Surgical, joins host Brian Thompson to discuss the retail cash sales opportunity in the DMEPOS marketplace.
• Episode 37: Competitive Bidding Questions Answered Host Brian Thompson gets competitive bidding questions answered by VP of Payer and Member Relations, Craig Douglas.
• The Value and Importance of Bid Calculators for Round 2021 Competitive Bidding If someone would have told me a year ago that for the next round of Competitive Bidding (CB) a Durable Medical Equipment (DME) supplier could lose $100,000, $250,000, $500,000, or even $1,000,000 or more in revenue by bidding rates that were equal to the rates that are in place today, I would have said you were crazy.
• How Competitive Bidding Will Impact Reimbursement Rates for Non-Bid Areas So, you think that because you do not serve or operate within a competitive bid area (CBA), that Round 2021 of the Competitive Bidding (CB) program for DMEPOS products and services doesn't matter to you or doesn't impact you and your business? Think again!
• Top 3 Website Security Tips You Need to Know In our modern world, websites are a crucial part of attracting new customers and patients to your business or organization.
• Incident Response Planning: Who's Your Go-To Security Expert? When an organization has a breach in data or has been the victim of a cyberattack, we call this an inciden...
• Episode 36: Using Data to Grow Your Business Host Brian Thompson talks to Director of VGM Market Data, Ryan Ball, about the opportunities for DMEPOS providers to utilize exclusive claims data to grow their business.
• Episode 35: EZ-ACCESS Opportunity for VGM Live at Home Members Vice President of VGM Live at Home, Jim Greatorex is joined with National VP of Sales for EZ-ACCESS, Scott Crosswhite. They discuss the opportunity for VGM Live at Home members with the EZ-ACCESS partnership.
• How to Respond When Patient Data Has Been Compromised Every business should have a plan in place for how they will respond to a crisis.
• The Most Absorbent, Highest Performing Product Line From Attends to Boost Your Business Domtar Personal Care launched Attends Premier, the most absorbent and highest performing product line in t...
• Streamline Your Way to Pay With Rectangle Getting paid shouldn’t be an issue. It shouldn’t cost you money, take a lot of time, or interf...
• VGM Welcomes CleanCut CleanCut’s innovative line of aging in place bathtub conversion inserts offer a simple and cost-effe...
• Adaptive Equipment Giveaway Positively Impacts Local Children At the 2019 VGM Heartland Conference in June, four children were given adaptive tricycles that were specifically designed to meet their individual needs.
• IT Security Missteps for Healthcare Industry in 2019 When we know better, we do better. It comes to no surprise that every year there will be security breaches...
• Heartland Conference 2019 Recap This year's Heartland Conference was maybe the best it's ever been. The weather was fantastic...
• Vendor Spotlight: Rifton U.S. Rehab is excited to introduce Rifton as this month's highlighted manufacturer. A valuable partner of U.S. Rehab and VGM, Rifton is known throughout the industry for offering the most adjustable and durable adaptive equipment available, including a wide variety of gait trainers, lift and transfer devices, special needs chairs, standers, adaptive tricycles and more to both children and adults.
• VGM Technologies: Heartland 2019 Recap It’s one of the best times of the year at VGM. We were honored to attend the VGM Heartland confere...
• Episode 34: Maximizing Retail and Cash Products in HME Host Brian Thompson is joined by Director of VGM Retail, Rob Baumhover to discuss retail and cash product opportunities for HME providers. Rob describes retail as "selling products for cash" with an HME provider employee uncovering a need/want from the customer and fulfilling on that with a customer experience big box or online retailers can't deliver.
• Zip Code Designation Changes – Affecting Reimbursement Rates   Between the first and second quarter of 2019, a to...
• Episode 33: Bid Smart 2019, A Competitive Bidding Program Round 2021 Update VP of Regulatory Affairs at VGM, Mark Higley, gives an update on Round 2021 of the Competitive Bidding Program.
• Episode 32: VGM Live at Home Series, Lifting Lives with Harmar Mobility The VGM Live at Home series continues with Vice President Jim Greatorex, joined by Senior Director of Sales at Harmar, Todd Bick, to discuss the powered lifts market. Harmar Mobility offers a variety of lifts for the home, as well as vehicles, in order to keep people in their homes (where they want to be) as they age or become immobile. The two talk about the markets and dealer opportunities for stairway lifts, vertical platform lifts, home elevators and vehicle lifts.
• Episode 31: Understanding Compression Products Christopher Miles, Senior Manager - Clinical Services at medi USA discusses compression products from off-the-shelf to custom, to new technology, reimbursement and recurring revenue opportunities for providers.
• A Necessary Partnership: HIPAA Compliance and Business Associate Agreements Your organization is likely always thinking of better ways to protect patients' private information throughout the course of business.
• Episode 29: Let Her Decide...Breast Cancer Patient Equity Act Join us in getting Medicare coverage for custom breast prostheses. The Let Her Decide Campaign seeks to pass legislation for Medicare to cover custom breast prostheses. Since many health insurance companies follow Medicare guidelines, it's important for women everywhere to pass this legislation so everyone can be allowed to choose the solution that works best for them.
• How Cookie Walls Violate GDPR According to the DPA Did you know that you may be in violation of GDPR? According to the DPA (Dutch Data Protection Authority),...
• Round 2021 Details Just Announced - Timeline Included This morning, CMS released the Request for Bid (RFB) details for the Round 2021 Competitive Bidding Progra...
• Oklahoma Sales Tax Exemption Bill Passes the State Senate! This afternoon, members of the Oklahoma Medical Equipment Providers Association (OMEPA) gathered at the Ok...
• HIPAA Compliance - Learn How Rectangle Health Can Protect Patient Data HIPAA regulates the disclosure of individuals’ health information – also called protected heal...
• VGM Welcomes Sprint Communications have dramatically transformed with the advent of wireless. With more than 30 years of exper...
• VGM Welcomes Kinetec USA Kinetec USA has been manufacturing the best continuous passive motion (CPM) therapy products in the world ...
• 4 Password Management Tips for Your Organization Passwords are the frontline defense for your organization and the gatekeepers of this are first your emplo...
• The Secret Lurker: Voice Squatting The opportunity to have virtual assistants in our home or in our business is an experience previously only...
• The Benefits of Being GDPR-Ready The culmination of HIPAA and the ever-growing cybersecurity threat due to the advancement of technology ha...
• From Our Friends at Sana Therapy Products – A Modern Medical Marriage We all know them. Those couples who have lived longer together than they have apart. Their advice: recogn...
• The 411 on Cyber Liability Insurance You have it on your car, your house, your office building and hopefully, even your life. But do you have c...
• VGM Welcomes Sana Therapy Products With opioid addiction and overdoses at an all-time high in the United States, The Joint Commission has a n...
• Episode 26: HME Industry Snapshots Projections by the Census Bureau estimate the number of adults ages 65 and over could increase to more than 71 million in 2030 and hit 88.5 million by 2050. The market for treatment of obesity, COPD, obstructive sleep apnea, diabetes, and other chronic conditions continues to expand. This uniquely positions our industry to help improve the quality of life for more patients than ever before.
• Episode 25: VGM Live at Home ShelfGenie Launch, a conversation with CEO Andy Pittman Exclusive for VGM Live at Home members.
• Round 2021 Competitive Bidding Details Announced From the desk of Mark Higley As VGM members are likely most aware from recent webinars and legislative u...
• Episode 23: Where Does the Industry Go from Here...Competitive Bidding Reform with Mark Higley The industry now has had time to digest the ESRD Final Rule and its impact. Where does the industry go from here?
• Destroy the Walls of Your Comfort Zone with VGM's First Playbook of 2019 By Clint Geffert, President, VGM & Associates It’s hard to believe that we are well into the fi...
• Changes to Competitive Bidding for 2019 By Mark Higley, VP, Regulatory Affairs, VGM & Associates This article is featured in “Industry...
• Episode 22: McKesson Brand DME Program The McKesson (MCK) Brand DME program provides a comprehensive one-stop shop for products, customer service & support and marketing resources for providers.
• From Our Friends at LightSpeed – All-in-one Platform Means Big Savings Accepting payments in your store just got a whole lot simpler (and faster). Lightspeed has announced that ...
• Episode 21: Tax Credits for Aging in Place, an update with Louis Tenenbaum The vast majority of Americans consistently say that they want to remain in their homes while they age, but our housing and healthcare system aren't always constructed to support that choice. On this episode of Industry Matters Jim Greatorex and Louis Tenenbaum discuss some of the grass roots efforts that are working hard to update both. Join the HomesRenewed Coalition to take part in this important initiative!
• Where Does the Industry Go from Here? Competitive Bidding Reform... WATERLOO, IA – Ok…The industry now has had time to digest the ESRD Final Rule and its impact....
• Cybersecurity and HIPAA Compliance: 5 Ways to Master Both One single attack on your data network can cause chaos to your entire healthcare organization. One update ...
• Four Conditions to Look for When Choosing a Vendor Partner Nice work! You dissected the numbers, collected customer feedback, and detected the products your custom...
• From Our Friends at Health o meter® Professional Scales: New Portable Digital Chair Scale Health o meter® Professional Scales introduces the new 596KL Portable Digital Chair Scale. With its li...
• VGM Welcomes Aurora Manufacturing Aurora Manufacturing is working in conjunction with VGM to provide air fluidized therapy (AFT) beds to the...
• VGM Welcomes Zanotti Armor Zanotti Armor® is a manufacturer of premium safes and security options located in the Heartland of Ame...
• “The Upside”: An Inside Look with Permobil on the Creation of the Film Many people are familiar with the newly-released movie called “The Upside,” a film that portrays a friendship between Phillip Lacasse, a wealthy man with quadriplegia (played by Bryan Cranston) and Dell Scott (played by Kevin Hart), who is hired to help him. However, some people may not realize that one of the industry's largest manufacturers, Permobil, had a role in the production of this film.
• Update on Dually Eligible Beneficiaries by VGM Government Relations Good news coming from the CMS front regarding Medicare and Medicaid dually el...
• Be on the Ransomware Offense With Software Updates Imagine you’ve logged onto your personal computer. Everything freezes as you see a shining red ale...
• Why Fax Machines Pose a Risk to Health Data Is It Time to Ditch the Telefax? Many health care organizations still use fax machines to communicate i...
• Data – The Great Untapped Resource? By Ryan Ball, Director, VGM Market Data The HME community has faced many challenges over the past few ye...
• VGM's Fourth Business Playbook Is Ready for You NOW By Lindy Zars, Director of Marketing Strategy & Communication, VGM & Associates We are excited to...
• A Look at 2019 from the VGM Government Relations and Regulatory Team By John Gallagher, VGM Government Relations The New Year will bring the 116th Congress, which presents op...
• The Longevity Revolution: Help Your Patients Live at Home By Jim Greatorex, Vice President, VGM Live at Home VGM Live at Home invites you to join the HomesRenewed&...
• Inventory Management and Retail Store Experience From the Desk of Rob Baumhover Director, Retail Services, VGM Retail Providers looking to drive their bu...
• Oprah Selects Vionic Gemma Plush Slippers as One of Her Favorite Things! Congratulations to The Vionic Group for being included in Oprah’s Favorite Things holiday gift guide...
• Shadow IT: Danger Lurking in the Dark Shadow IT is just as ominous as it sounds. It’s when an individual within an organization accesses h...
• Getting a Grip on Your Mobile Device We use them every day. You’re probably using one now. Mobile devices are used in many aspects of our...
• Episode 20: Check Your Supplier Status Immediately! The VGM/U.S. Rehab reimbursement team of Dan Fedor and Ronda Buhrmester discuss the difference between participating and non-participating and why suppliers should consider to change their status as 2019 quickly approaches.
• VGM's Top 18 Moments of 2018 We really cannot believe that 2018 is quickly coming to an end. While the industry continues to change and...
• Recapping the Mid-term Elections for the HME Industry By John Gallagher, Vice President, VGM Government Relations The commercials, phone calls, social media ad...
• Episode 19: Vendor Partner Contracting with VGM VGM's Senior Vice President of Contracting, Scott Owen sits down with Industry Matters today to talk about the many contracting opportunities that VGM can provide to its membership.
• Episode 18: HME Woman of the Year and 2019 Outlook with PRI This week the 2018 HME Woman of the Year, Georgie Blackburn joins and we hear the outlook of Philips Respironics on 2019.
• Highlights from HHS' Cybersecurity Newsletter and What it Means for Your Healthcare Org Did you know that the U.S. Department of Health & Human Services publishes regular cybersecurity newsl...
• 6 Reasons You Need a Vulnerability Assessment No matter what security measures your organization has taken, you won’t really know the strength of ...
• Regina Gillispie Named the 2018 Van Miller Homecare Champion Award VGM is very excited to hear that our friend and fellow advocate, Regina Gillispie of Best Homecare in West...
• Georgie Blackburn Wins HME Woman of the Year Award Industry veteran Georgie Blackburn has been selected as the winner of the 2018 HME Woman of the Year. Bla...
• Plan for Success in 2019 With VGM Market Data When creating your strategic plan for 2019, it’s vital to have the right data. You need to know what...
• BlueJay Mobile Health We are pleased to announce that VGM has partnered with BlueJay Mobile Health, a leading provider in patien...
• CMS Expands Phone Demonstration Project CMS just announced the second level of appeals demonstration project is expanding into both jurisdictions ...
• From Our Friends at ProCircular: Keep Your Company and Customers Safe The year 2019 is a great year to start thinking about the “people” aspect of cybersecurity. ...
• From Our Friends at Knit-Rite/Therafirm: Their Story via Video We at Knit-Rite/Therafirm have recently commissioned a short video that details our story along with our p...
• Actsoft Since 1999, Actsoft’s mobile resource management (MRM) solutions have evolved from simple courier so...
• CURAE Finance CURAE Finance is a financing product aimed at empowering medical providers of all types to help patients a...
• Episode 17: Don't Miss Out on Higher Medicare Reimbursements Due to Your Supplier Status! This week on Industry Matters, the VGM and U.S. Rehab reimbursement team of Dan Fedor and Ronda Buhrmester highlight supplier enrollment status, educational resources for billing staff and the process for managing natural disasters.
• Cybersecurity Lessons, You Shouldn't Learn Them the Hard Way As a healthcare professional, you tell your clients to take preventative steps in regards to their health....
• Why Choose a Next Generation Firewall While your business goes about its day to day operations, cybercriminals are inconspicuously attacking you...
• HME Woman of the Year Finalists Announced The finalists for the 2018 HME Woman of the Year have been selected. Out of 39 nominees, four women will b...
• Episode 15: Improving Revenue Cycle Performance Improving revenue cycles is not an easy task. This week on Industry Matters we talk with Rob Boeye with Brightree about a state of the industry and where technology is moving forward to streamline work functions of the HME supplier.
• VGM Welcomes Nature's Root "It All Started With a Seed." As a multi-award winning hemp company, it is Nature's Root's passion to...
• Episode 14: Exploring Telehealth within the HME Community Today we sit down with Jeff Baird, Chairman of the Health Care Group of Brown & Fortunato to discuss what telehealth could look like for HME suppliers as the industry does everything it can to stretch each and every penny.
• VGM Fulfillment Opens Distribution Center in Nashville, Supports Resupply Mailer Program By Mike McGill, VGM Marketing As the end of quarter three approaches, the team at VGM Fulfillment has bee...
• Enhance Your Learning With VGM Education By Cindy Diehl Yang, Vice President, VGM Education VGM Education values its customers – their time,...
• A Cool Tool - Interactive Map Pinpoints Where Reimbursement Lines Fall VGM Group has released a new tool for suppliers to use as they assess where CMS has deemed rural, non-rura...
• ABNs Are Being Used More Frequently – Required for Non-assigned Claims? Maybe. By Ronda Buhrmester, Director of Reimbursement, VGM & Associates   Does Medicare require ABNs fo...
• Episode 13: The Home Modification Market is Seeing Huge Growth: Is Your Business Ready? The home modification market is seeing huge growth and no sign of slowing down as the Boomers are wanting to stay in the comfort of their own homes.
• Episode 12: OIG Report Claims Massive Compliance Issues with CPAP Supplies This week Wayne van Halem and Ronda Buhrmester discuss a recent OIG report which paints a bad picture for CPAP related billing claims.
• Episode 11: Medicare Prior Authorization is Expanding - What You Need to Know! Dan Fedor and Ronda Buhrmester of the U.S. Rehab and VGM Reimbursement team outline the Prior Authorization Demo expanding nationwide.
• Episode 9: Elite Leadership with Jared Johnson This week we sit down with Jared Johnson, the Wednesday keynote at the VGM Heartland Conference to discuss "Elite Leadership" and what it means to motivate employees to be their very best.
• Bonus Episode: Heartland Highlights In this bonus episode we discuss the highlights for the 2018 VGM Heartland Conference! From social events to the awesome education, we cover it all!
• Episode 8: The Customer Service Revolution with John DiJulius John DiJulius, the Tuesday morning keynote speaker at the VGM Heartland Conference discusses the customer service revolution as he describes how companies can thrive doing the basics of providing good customer service.
• Introducing the DMERT Group, Part 1: The Importance of Quality Standards for the CRT Industry U.S. Rehab has been working on a program for the last year that will grant more credibility to the CRT and DME industries. The Durable Medical Equipment Repair and Training (DMERT) Group is a new industry non-profit organization intended to provide proper certification to repair technicians in the DME and CRT arena.
• Episode 6: CMS Releases Interim Final Rule and Competitive Bidding 2019 Predictions CMS has finally released the interim final rule which will provide reimbursement relief to rural areas, which VGM's Mark Higley and Ronda Buhrmester provide their insight and commentary on. We also touch on what the coming round of Competitive Bidding may look like and when it will be announced.
• Episode 4: Knowing Your Medicare Status is Crucial This week we talk with Dan Fedor and Ronda Buhrmester of the VGM Reimbursement team about knowing your Medicare supplier status and making sure suppliers are using ABNs properly without possible risk.
• Episode 3: How Caretailing Drives Sales Retail sales in healthcare can mean a lot of different things depending on the provider. In this week's episode we talk with the VGM Retail team on how to ensure that providers are maximizing their opportunities for sales without the patient feeling like their being sold to, rather than cared for.
• Episode 2: Driving Sales Under the "New Normal" of Healthcare Ty Bello of [email protected] Coaching discusses what healthcare providers can do to survive and drive sales under the "new normal" of healthcare, under a constantly changing landscape. We also sit down with the President of the Oklahoma Medical Equipment Providers Association, Larry Dalton to talk about the grassroots success of their new state association.
• Episode 1: Healthcare Trends in 2018 In this week's episode we sit down with Clint Geffert, President of VGM & Associates to discuss what durable medical equipment and complex rehab technology providers are doing to address a challenging business environment. We also got a update on where legislative priorities for durable medical equipment providers are on Capitol Hill with Vice President of VGM Government Relations, John Gallagher.
• Teaser Episode An introduction to Industry Matters, the topics the show will cover, how to listen and when to tune in.