The $11M Medicare Tool That Gives Seniors Wrong Insurance Information

Published in Member Communities on December 04, 2019

In a recent article from Medpage Today, it was reported that the federal government recently redesigned a digital tool that helps seniors navigate complicated Medicare choices. However, consumer advocates say it's malfunctioning with alarming frequency, offering inaccurate cost estimates and creating chaos in some states during the open enrollment period that started on October 15 and ended December 7, 2019. 

More than 60 million people use Medicare, and this tool is intended to help beneficiaries select which plan works best for them during the enrollment period. However, these inaccuracies and malfunctions that have been reported can lead to serious issues for millions of beneficiaries in 2020. It is imperative that Medicare beneficiaries are able to find out the exact benefits and coverage their selected plans include to continue receiving the proper care they deserve. 

To read the original article from Medpage Today, please click here.

From Our Experts

The Friction Audit thumbnail The Friction Audit Not all friction is bad. Learn how the right balance of speed, process, and thoughtful decision-making can help healthcare organizations thrive. Turning Home Access Into a Scalable Growth Strategy thumbnail Turning Home Access Into a Scalable Growth Strategy Home accessibility is evolving into a scalable, service-driven growth opportunity for DME providers. Turning Home Access Into a Scalable Growth Strategy thumbnail Turning Home Access Into a Scalable Growth Strategy Home accessibility is evolving into a scalable, service-driven growth opportunity for DME providers. Pinnacle Mobility: Advancing Mobility Solutions | VGM Member Spotlight thumbnail Pinnacle Mobility: Advancing Mobility Solutions | VGM Member Spotlight Pinnacle Mobility delivers personalized complex rehab technology and mobility equipment solutions in Southern California, improving independence and quality of life. Healthcare Leadership Insights | HME Woman of the Year Ceremony thumbnail Healthcare Leadership Insights | HME Woman of the Year Ceremony Discover leadership insights from 2026 HME Woman of the Year Lisa Wells and industry finalists on resilience, adaptability, AI, and people-first innovation in HME. VGM Heartland Conference 2026 | 25 Years of Community thumbnail VGM Heartland Conference 2026 | 25 Years of Community Relive Heartland Conference 2026 as the HME, CRT, and home access communities celebrated 25 years of connection, education, community, and inspiration. VGM Heartland Conference 2026 | 25 Years of Community thumbnail VGM Heartland Conference 2026 | 25 Years of Community Relive Heartland Conference 2026 as the HME, CRT, and home access communities celebrated 25 years of connection, education, community, and inspiration. CRT Repair Documentation & Prior Authorization Challenges thumbnail CRT Repair Documentation & Prior Authorization Challenges U.S. Rehab training programs and industry experts help providers improve CRT repair documentation, billing, & prior authorization.