A Note from the Director of Billing & Reimbursement: The Fortune Is in the Follow-Up

Published in Member Communities on August 05, 2026

By Stephanie Robinson, Director of Billing and Reimbursement, VGM & Associates

In today's DMEPOS environment, operational efficiency, revenue cycle management, and patient experience are more connected than ever. Yet many organizations overlook one of the most powerful drivers of improvement: follow-up.

What may seem like a routine task—tracking documentation, securing signatures, or checking claim status—can actually uncover opportunities for workflow optimization, documentation management, and business process improvement. Consistent follow-up not only helps strengthen referral partner relationships but also supports better healthcare operations by identifying bottlenecks, reducing administrative waste, and improving overall performance.

The fortune is in the follow-up, and consistent follow-through can help organizations reduce delays, improve cash flow, streamline documentation processes, and uncover opportunities for continuous process improvement.

Full Article Available Only to VGM Members

Read the full version here to learn how a simple habit can drive stronger team accountability, better referral partnerships, and long-term business growth. For any questions, contact Stephanie Robinson, Director of Billing and Reimbursement for VGM & Associates, at billingsupport@vgm.com.

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