VGM & ASSOCIATESHealthcare MSO

Episode 8: The Customer Service Revolution with John DiJulius

Published in Member Communities on June 07, 2018

John DiJulius, the Tuesday morning keynote speaker at the VGM Heartland Conference discusses the customer service revolution as he describes how companies can thrive doing the basics of providing good customer service.

Listen below or click here.

Get Connected

Stay up-to-date on the latest resources and news provided by VGM & Associates.

Sign Up for Email

From Our Experts

HME Industry Growth, Medicare Advantage, & Competitive Bidding thumbnail HME Industry Growth, Medicare Advantage, & Competitive Bidding Explore key HME industry trends, including DMEPOS growth, Medicare Advantage, competitive bidding, and what providers need to know to stay competitive. The Friction Audit thumbnail The Friction Audit Not all friction is bad. Learn how the right balance of speed, process, and thoughtful decision-making can help healthcare organizations thrive. Turning Home Access Into a Scalable Growth Strategy thumbnail Turning Home Access Into a Scalable Growth Strategy Home accessibility is evolving into a scalable, service-driven growth opportunity for DME providers. Pinnacle Mobility: Advancing Mobility Solutions | VGM Member Spotlight thumbnail Pinnacle Mobility: Advancing Mobility Solutions | VGM Member Spotlight Pinnacle Mobility delivers personalized complex rehab technology and mobility equipment solutions in Southern California, improving independence and quality of life. Turning Home Access Into a Scalable Growth Strategy thumbnail Turning Home Access Into a Scalable Growth Strategy Home accessibility is evolving into a scalable, service-driven growth opportunity for DME providers. Healthcare Leadership Insights | HME Woman of the Year Ceremony thumbnail Healthcare Leadership Insights | HME Woman of the Year Ceremony Discover leadership insights from 2026 HME Woman of the Year Lisa Wells and industry finalists on resilience, adaptability, AI, and people-first innovation in HME. VGM Heartland Conference 2026 | 25 Years of Community thumbnail VGM Heartland Conference 2026 | 25 Years of Community Relive Heartland Conference 2026 as the HME, CRT, and home access communities celebrated 25 years of connection, education, community, and inspiration. VGM Heartland Conference 2026 | 25 Years of Community thumbnail VGM Heartland Conference 2026 | 25 Years of Community Relive Heartland Conference 2026 as the HME, CRT, and home access communities celebrated 25 years of connection, education, community, and inspiration.

Give your business an advantage over the competition.

Become a Member