Meet Our Members: Don Whitney, COO and CCO of Inland Medical and Rehab

Published in Member Communities on February 26, 2020

Don WhitneyMeet Don Whitney, COO and CCO of Inland Medical and Rehab! Don has been a VGM member since 2012. We asked Don some questions about his role at Inland Medical and Rehab, his background, how they take care of their customers, and what it means to him to serve in this industry. 

What is your primary focus at Inland Medical and Rehab? 

Don works closely with each team member of Inland Medical and Rehab to ensure that each individual is using their particular strengths and talents in their dedicated positions. This ensures patient satisfaction, which is the company’s main focus.

How did you get into the healthcare industry? 

After majoring in philosophy and graduating from Gonzaga University, Don’s interest in healthcare sparked. He furthered his education at SCC where he graduated with an AAS degree in Nursing and became licensed as a Registered Nurse. He worked in the Intensive Care Unit at Deaconess Hospital, and soon he decided to shift his focus to the home care field. He chose to come to Inland Medical and Rehab to run and operate the business, putting both his philosophy and nursing degrees to task.    

How does Inland Medical and Rehab value their customers? 

Don said, "At Inland Medical and Rehab, you are not just a customer, but a friend. When one of our clients pass away, we grieve just as if they were family. We go above and beyond to listen and care for our clients. We have an open door, and clients are welcome to call and ask for me personally if they have any concerns, and they do not have to “jump through hoops” to get to the top."

What is your “why?” 

Don is dedicated to serving the patient with superior products at an affordable price. His greatest joy comes from seeing how the services Inland Medical and Rehab provides changes people’s lives for the better! 


comments powered by Disqus

From Our Experts

Audits and Condition of Payment Prior Authorization Resume August 3! thumbnail Audits and Condition of Payment Prior Authorization Resume August 3! On Aug 3 audits will resume from the suspension during the public health emergency. In addition, items requiring prior authorization (Power Wheelchair Bases and Pressure Reducing Support Surfaces with an initial date of service Aug 3 must have a prior authorization. This was temporarily optional during the public health emergency but that option will end with initial dates of service Aug. 3. Billing and Reimbursement Chat with the Experts: CMS-1713, Telehealth Moving Forward, and New ABN thumbnail Billing and Reimbursement Chat with the Experts: CMS-1713, Telehealth Moving Forward, and New ABN Ronda Buhrmester and Dan Fedor discuss the rule CMS-1713 related to Change in Orders and Face to Face, including master list and required list, as well as SWO recommendations. They also chat about the current and future environment for DMEPOS providers as far as telehealth, continued need for ongoing rentals, supplies and repairs, and a new ABN. CMS Directs Auditors to Get Back to it on August 3; Prior Auth Programs Get the Greenlight Too thumbnail CMS Directs Auditors to Get Back to it on August 3; Prior Auth Programs Get the Greenlight Too The van Halem Group released a blog stating that beginning August 3, MACs, RACs and the SMRC will 'flip the switch' and reinstate their audit functions. CMS notes that the waivers and flexibilities in place at the time of the dates of service of any claims potentially selected for review will also be applied. Packer Perspective: How U.S. Rehab Can Help You Show Your Worth thumbnail Packer Perspective: How U.S. Rehab Can Help You Show Your Worth “Ask not what your country can do for you - ask what you can do for your country.” - John F. Kennedy I love this quote, and it was delivered during a time that was not easy by any means. It also came from a great American who lost his life working to help this great nation. We are going through a lot of turmoil with COVID-19 and our industry, so we are making do with new methods of treatment and healthcare. Pitt Announces New One-Year Masters and Graduate Certificate in Rehabilitation Technology thumbnail Pitt Announces New One-Year Masters and Graduate Certificate in Rehabilitation Technology The University of Pittsburgh Department of Rehabilitation Science and Technology has announced a new 35-credit Master of Rehabilitation Technology (MRT) degree beginning in the fall semester of 2020. The degree can be in one year of full-time study or part-time. The program includes weekly remote classes and in-person labs conducted over one 4-day weekend per semester in Pittsburgh. Home Medical Equipment Providers: An Underappreciated Solution (Until Now) thumbnail Home Medical Equipment Providers: An Underappreciated Solution (Until Now) Miriam Lieber wrote a guest blog for Salient Value about some of the recent wins for DMEs and how they have adapted during COVID-19. Discover Why All Providers Need to Know About Wound Care thumbnail Discover Why All Providers Need to Know About Wound Care Listen in as we talk with Heather Trumm, Director of VGM Wound Care about the importance of all DMEPOS providers paying attention to wound care. Heather also covers new education materials available for VGM Members, and resources that can help you get started in wound care. Discover Why All Providers Need to Know About Wound Care thumbnail Discover Why All Providers Need to Know About Wound Care Listen in as we talk with Heather Trumm, Director of VGM Wound Care about the importance of all DMEPOS providers paying attention to wound care. Heather also covers new education materials available for VGM Members, and resources that can help you get started in wound care.