Meet Our Members: Don Whitney, COO and CCO of Inland Medical and Rehab

Published in Member Communities on February 26, 2020

Don WhitneyMeet Don Whitney, COO and CCO of Inland Medical and Rehab! Don has been a VGM member since 2012. We asked Don some questions about his role at Inland Medical and Rehab, his background, how they take care of their customers, and what it means to him to serve in this industry. 

What is your primary focus at Inland Medical and Rehab? 

Don works closely with each team member of Inland Medical and Rehab to ensure that each individual is using their particular strengths and talents in their dedicated positions. This ensures patient satisfaction, which is the company’s main focus.

How did you get into the healthcare industry? 

After majoring in philosophy and graduating from Gonzaga University, Don’s interest in healthcare sparked. He furthered his education at SCC where he graduated with an AAS degree in Nursing and became licensed as a Registered Nurse. He worked in the Intensive Care Unit at Deaconess Hospital, and soon he decided to shift his focus to the home care field. He chose to come to Inland Medical and Rehab to run and operate the business, putting both his philosophy and nursing degrees to task.    

How does Inland Medical and Rehab value their customers? 

Don said, "At Inland Medical and Rehab, you are not just a customer, but a friend. When one of our clients pass away, we grieve just as if they were family. We go above and beyond to listen and care for our clients. We have an open door, and clients are welcome to call and ask for me personally if they have any concerns, and they do not have to “jump through hoops” to get to the top."

What is your “why?” 

Don is dedicated to serving the patient with superior products at an affordable price. His greatest joy comes from seeing how the services Inland Medical and Rehab provides changes people’s lives for the better! 


comments powered by Disqus

From Our Experts

Using Net Promoter Score to Measure Customer Satisfaction thumbnail Using Net Promoter Score to Measure Customer Satisfaction Your company can probably survive without a customer satisfaction metric, but should it? And if you did want to measure customer satisfaction, where would you start? Stephanie Hookham explains how VGM uses NPS as a tool to gauge customer satisfaction. Telehealth in Complex Rehab: Part 3 thumbnail Telehealth in Complex Rehab: Part 3 In today's episode of Industry Matters President of U.S. Rehab, Greg Packer, and Vice President of Rehabilitation Program Development at HOMELINK, Kyle Walker, wrap up a 3-part podcast series on the importance telehealth has played, and will continue to play in the complex rehab industry. Register for the OPGA Members-Only Portal! thumbnail Register for the OPGA Members-Only Portal! As a member, you have exclusive access to the OPGA members-only portal. With one single login, you get access to all resources and materials available to members. VGM Wound Care and Permobil Discuss the Importance of Seated Posture thumbnail VGM Wound Care and Permobil Discuss the Importance of Seated Posture In this episode of industry matters Director of Wound Care, Heather Trumm, talks with Stacey Mullis, Director of Clinical Marketing at Permobil, where “Every person has the right to have his or her disability compensated as far as possible by aids with the same technical standard as those we all use in our daily lives.” Heather and Stacy are going to dive right into dive into something that is often overlooked, and that is seated posture in wound care. Key Marketing Priorities for HME Providers in 2021 thumbnail Key Marketing Priorities for HME Providers in 2021 Now that 2020 is officially in the rearview mirror, it's time to get strategic in 2021 with resources, priorities, and investments. From a marketing perspective, healthcare delivery models have undoubtedly changed. Lindy Tentinger discusses key marketing priorities that can help your company achieve its business goals and set it up for continued success. CRT Telehealth Update from NCART thumbnail CRT Telehealth Update from NCART NCART and the CRT Remote Services Consortium announced their continued efforts to secure a permanent telehealth option for people with disabilities who require complex rehab technology (CRT). Navigating Lead Generation Safely thumbnail Navigating Lead Generation Safely Lead-generating companies are prevalent in the industry and are legal, but it is essential that providers understand exactly what service they will provide and how they will do it. Member Spotlight: Leo Levine, Owner, Merrick Surgical Supplies & Home Care thumbnail Member Spotlight: Leo Levine, Owner, Merrick Surgical Supplies & Home Care Meet Leo Levine, owner of Merrick Surgical Supplies & Home Care! A VGM member since 2019, Leo has taken what he's learned during his time as a member and used it to help him grow his business.