VGM's Sleep Services Reaches Out – Early and Often

Published in Member Communities on August 31, 2023

Sleep ServicesThis post was originally featured in HME News.

VGM & Associates officially launched Sleep Services in August to help HME providers specifically address the growing impact of staffing shortages on compliance with CPAP therapy. 

The program, which is equipment agnostic, allows providers to outsource no-touch delivery, onboarding, patient setup, compliance and post-compliance monitoring. 

“The challenge of having enough staffing to get ahold of patients to try to get them compliant has been around since the beginning,” said Barry Thwaits, senior vice president of business development for VGM & Associates. “What has changed in recent years is the number of locations a provider has, has shrunk and so the amount of work each location has to do has grown. They haven’t been able to maintain that ratio of FTEs to patients and so who is going to do the setups and who is going to stay in touch with patients?” 

Sleep Services, which had a soft launch at VGM’s Heartland Conference in June, is led by John Carter, vice president of sleep and respiratory compliance services at VGM, and a team of respiratory therapists, clinicians and care coordinators. 

At the core of the program is the belief that there is no “secret sauce” to compliance, Carter says. 

“One of the big components of the program is we’re making live calls with real people 48 hours after setup,” he said. “It’s about being in touch with them early and often. One of the biggest mistakes that the industry has made is setting up patients and then waiting 30 days to see how they’re doing. That’s too long.” 

After 48 hours, the program includes calls every week until the 30-day mark and, depending on a patient’s progress, every 15 days until the 90-day mark, Carter says. 

“We’re checking in; we’re looking at their data,” he said. “It’s about having knowledgeable people talking to patients and coming up with solutions when they’re having issues.” 

Thwaits sees Sleep Services as the foundation for VGM to provide patient monitoring services on a larger scale – it’s looking to offer a similar service for non-invasive ventilation – and to leverage the company’s various divisions, including VGM Fulfillment, a licensed third-party logistics provider and wholesale distributor of medical supplies and devices. 

“We believe our mission is to build services that will allow our providers to be more efficient and more profitable,” he said. “This is just another piece of the puzzle that allows us to be flexible in how we operate. Imagine a provider can literally have product shipped, have it set up, have their patients be compliant and have their supplies needs fulfilled and never touch a piece of inventory.”


TAGS

  1. cpap
  2. hme
  3. oxygen
  4. respiratory
  5. sleep
  6. vgm

From Our Experts

Empowered Leadership: Women Driving Excellence in HME thumbnail Empowered Leadership: Women Driving Excellence in HME A powerful and engaging panel session at the 2024 VGM Heartland Conference included female leaders in the post-acute homecare industry sharing their perspectives on leadership. Reflecting on VGM Heartland Conference 2024: A Vision for Post-Acute Homecare thumbnail Reflecting on VGM Heartland Conference 2024: A Vision for Post-Acute Homecare On June 10-12, 2024, nearly 900 members, vendor partners, and speakers made the journey to VGM and U.S. Rehab's headquarters in Waterloo, Iowa, for the annual VGM Heartland Conference. Empowered Leadership: Women Driving Excellence in HME thumbnail Empowered Leadership: Women Driving Excellence in HME A powerful and engaging panel session at the 2024 Focus at Heartland Conference included female leaders in the post-acute homecare industry sharing their perspectives on leadership. Advancing the Industry | Home Access Survey thumbnail Advancing the Industry | Home Access Survey HomesRenewed™ Ventures is a technology company devoted to helping Americans age in place and is requesting general contractor feedback to assist in advancing the home access industry. The World of HME from the Perspective of Industry Leaders thumbnail The World of HME from the Perspective of Industry Leaders When analyzing what the next generation of post-acute homecare will look like, it's important to understand what key leaders in the industry are saying. A Note from the VP, Jim Greatorex: July 2024: A Mid-Year Reflection thumbnail A Note from the VP, Jim Greatorex: July 2024: A Mid-Year Reflection As we bask in the warmth of summer, it's the perfect time to reflect on the first half of 2024. This year has been marked by the initiation of ambitious projects. VGM Live at Home Member Spotlight: LiveWell Mobility and Modifications thumbnail VGM Live at Home Member Spotlight: LiveWell Mobility and Modifications Nate Davis, CEO of LiveWell Mobility and Modifications, discussed their recent project with the Cobbs family, a shining example of their dedication to enhancing lives through thoughtful home modifications. What's Next for CRT? Insights from Next Generation of Leadership thumbnail What's Next for CRT? Insights from Next Generation of Leadership The future of complex rehab technology (CRT) is emerging. As technology continues to evolve, so does the field of CRT.