What Healthcare at Home Means for DMEPOS

Published in Member Communities on December 21, 2020

What Does Healthcare at Home Mean for DMEPOS

This year has been one of the most taxing years in history for everyone. We have all been keeping safe at home, which has caused the need for DMEPOS to be even more critical. As we close out the year, it’s good to reflect really what does healthcare at home mean for our industry?

What Healthcare at Home Means for DMEPOS

Most people don’t plan to need DME items.  It is often sudden events or gradual needs that evolve that causes patients to need DME.  Patients don’t usually know what they need to make their life better at home. Our job is to ask questions about their home, who lives with them, do they have caregivers and to help them make their home a place they can live in safely and comfortably.  Making patients comfortable and safe at home can range from providing just a cane or walker, a lift chair, incontinence items or a grabber, to more complex items like oxygen and ventilators.  We have a department that goes to the home and helps assess the patient’s needs and offer them options. Our goal is to keep people healthy, safe, and happy in their homes.

          - Colleen Hunter, Browning’s Pharmacy & Health Care

I have been a part of our industry long enough to recall the initial conversations with Medicare on “supplier” vs. “provider” designation. How prophetic we were arguing we are not suppliers…that we are providers. That argument needs continued.

Our credentialled and licensed staff in various divisions of our firms such as Wound Care, Respiratory Care, Complex Rehab Technology (CRT) and Anatomical Positioning underscore the fact that we do not simply deliver a product ordered by a physician. Our educated staffs have become a valued part of the clinical team who assures the prescriber and the payor source accurate prescription specifications and patient compliance. And tracking compliance is important data that keeps patients healthy when it is safer for patients to be at home than anywhere else in our communities.

The COVID‐19 virus has illuminated the need for our industry to continue this important conversation. We ARE part of the continuum of care, our services and skilled staffs keep patients out of hospitals, out of nursing homes and out of assistive living. It gives choice to completing rehabilitation or convalesce at home where patients would much rather be, physically and emotionally. Additionally, valuable federal and insurance dollars are saved when care is provided in the home successfully.

Suppliers or Providers? I think the debate is leaning to our side!

          - Georgie Blackburn, Blackburn’s

DME and HME are terms often used by providers and it is important to understand the difference.  DME refers to the items that we, as DMEPOS providers, make available to our patients.  But the HME portion of what we do is specific to availing people the equipment needed to continue to live at home, independently and safely, within a known environment that allows them to thrive.  We offer a service component that often goes unnoticed and not funded.  Telehealth, remote patient monitoring, clinical evaluations; the list goes on.  Even now with the global pandemic, as hospitals are at full capacity and families are transitioning their loved ones out of nursing homes, we are showing that we are a vital part of the continuum of care. 

          - Debra Kalk, Reliable Medical Supply, LLC

As the year comes to a close, we want to thank each of our members for serving their patients well. This year has been challenging. Healthcare at home has become extremely important in the lives of millions of patients across the country. Your work at helping people stay in their homes rather than in a healthcare or skilled nursing facility has not gone unnoticed. We would love to hear more comments on what Healthcare at Home means to DMEPOS! What does it mean to you and your patients?


comments powered by Disqus

From Our Experts

Using Net Promoter Score to Measure Customer Satisfaction thumbnail Using Net Promoter Score to Measure Customer Satisfaction Your company can probably survive without a customer satisfaction metric, but should it? And if you did want to measure customer satisfaction, where would you start? Stephanie Hookham explains how VGM uses NPS as a tool to gauge customer satisfaction. Telehealth in Complex Rehab: Part 3 thumbnail Telehealth in Complex Rehab: Part 3 In today's episode of Industry Matters President of U.S. Rehab, Greg Packer, and Vice President of Rehabilitation Program Development at HOMELINK, Kyle Walker, wrap up a 3-part podcast series on the importance telehealth has played, and will continue to play in the complex rehab industry. Register for the OPGA Members-Only Portal! thumbnail Register for the OPGA Members-Only Portal! As a member, you have exclusive access to the OPGA members-only portal. With one single login, you get access to all resources and materials available to members. VGM Wound Care and Permobil Discuss the Importance of Seated Posture thumbnail VGM Wound Care and Permobil Discuss the Importance of Seated Posture In this episode of industry matters Director of Wound Care, Heather Trumm, talks with Stacey Mullis, Director of Clinical Marketing at Permobil, where “Every person has the right to have his or her disability compensated as far as possible by aids with the same technical standard as those we all use in our daily lives.” Heather and Stacy are going to dive right into dive into something that is often overlooked, and that is seated posture in wound care. Key Marketing Priorities for HME Providers in 2021 thumbnail Key Marketing Priorities for HME Providers in 2021 Now that 2020 is officially in the rearview mirror, it's time to get strategic in 2021 with resources, priorities, and investments. From a marketing perspective, healthcare delivery models have undoubtedly changed. Lindy Tentinger discusses key marketing priorities that can help your company achieve its business goals and set it up for continued success. CRT Telehealth Update from NCART thumbnail CRT Telehealth Update from NCART NCART and the CRT Remote Services Consortium announced their continued efforts to secure a permanent telehealth option for people with disabilities who require complex rehab technology (CRT). Navigating Lead Generation Safely thumbnail Navigating Lead Generation Safely Lead-generating companies are prevalent in the industry and are legal, but it is essential that providers understand exactly what service they will provide and how they will do it. Member Spotlight: Leo Levine, Owner, Merrick Surgical Supplies & Home Care thumbnail Member Spotlight: Leo Levine, Owner, Merrick Surgical Supplies & Home Care Meet Leo Levine, owner of Merrick Surgical Supplies & Home Care! A VGM member since 2019, Leo has taken what he's learned during his time as a member and used it to help him grow his business.