Member Spotlight: Joseph Fawcett, Accessibility Manager at Health Aid of Ohio

Published in Home Modifications on October 22, 2020

Joseph Fawcett is the accessibility manager at Health Aid of Ohio and has held this position for the past five years. He is responsible for a team of five, and his daily duties include completing evaluations and supervising installations. The meaningful work that Joseph completes on a daily basis for his clients is a reflection of the true compassion he has for the home modifications industry.

"I enjoy helping people," said Joseph. "I come from a big family and we are always doing things for each other. I guess it has spilled over to my professional life."

Joe has been in the healthcare industry since 2002 when he started as a driver doing deliveries for a high-end rehab company. He eventually worked is way up to become a supply chain manager. After joining Health Aid of Ohio as a customer service representative and scheduler, he was promoted a year later to assistant manager. A year after that, he was promoted to full manager.

Throughout his time at Health Aid of Ohio, Joseph has completed many meaningful home access jobs. One recent job, which posed a bit of a challenge, included a VPL installation for a client. The lift was for a child in a power wheelchair, and at the time, he did not have the ability to enter and exit his home without the lift. This was also a safety concern for the parents in the event of an emergency. To accommodate the client’s needs, Joe and his team had to build a whole new deck with steps over an existing porch. They also had to remove bushes and pour a large concrete pad to connect to the driveway. Now that the lift is installed, the client is now able to freely enter and exit the home and make it to all their appointments. 

"In the end we feel it came out great, and the client was very happy," said Joseph.

The work that was done for the customer is a reflection of the dedication Health Aid of Ohio demonstrates to their clients every day. 

"I feel what sets Health Aid of Ohio apart from other companies is that we really care about the customer," said Joseph. "We want to do the best job possible for them." 

Joseph truly enjoys being in the home modifications industry and working for Health Aid of Ohio, and it shows in the meaningful work he does to ensure that his customers are always taken care of.

From Our Experts

Home Modification – The Reactive And The Proactive thumbnail Home Modification – The Reactive And The Proactive Medtrade Monday sat down with Jim Greatorex to learn about the evolution of home access, where it stands today, and where it could and should go in the future. Insight for Aging Services Professionals: The Role of Clinical Home Modifications thumbnail Insight for Aging Services Professionals: The Role of Clinical Home Modifications VGM Live at Home member Katy Dodd from LifewiseCHM in Kansas City was featured on the ComForConnections Podcast regarding aging in place professional services. Grow Your Business with Financing: Plug & Play Customer Financing Methods thumbnail Grow Your Business with Financing: Plug & Play Customer Financing Methods Last year, I went online to buy my children coloring books. I chose six that I thought they'd really like with their favorite cartoon characters. At checkout, I was asked whether I wanted to pay $42 today or make installments payments over the next six months. A Note from the VP, Jim Greatorex: May 2024 thumbnail A Note from the VP, Jim Greatorex: May 2024 Jim Greatorex, VP of VGM Live at Home, shares the latest information about ongoing initiatives, reintroducing a new vendor partner, and more. Member Spotlight: Frank Wasilewski, Vice President of Sales at Access thumbnail Member Spotlight: Frank Wasilewski, Vice President of Sales at Access Frank Wasilewski, Vice President of Sales at Access, has been involved in making homes more accessible for people with mobility needs. A Good Time to Dive Into Home Access thumbnail A Good Time to Dive Into Home Access With demand as great as ever for aging in place—and housing costs high—the market is ripe for a surge in the home modification business. A Note from the VP, Jim Greatorex: March 2024 thumbnail A Note from the VP, Jim Greatorex: March 2024 VGM Live at Home has a lot of information to share, including an industry survey, website updates, social media updates, events, and more. The Future Evolution of Home Access and Medical Referrals thumbnail The Future Evolution of Home Access and Medical Referrals In today's episode of Industry Matters, Jim Greatorex, vice president of VGM Live at Home talks with Cindi Petito, occupational therapist and owner of CHAS Consulting, about best practices for collaboration between home access professionals and medical communities to enhance the next level of care.