Member Spotlight: Joseph Fawcett, Accessibility Manager at Health Aid of Ohio

Published in Home Modifications on October 22, 2020

Joseph Fawcett is the accessibility manager at Health Aid of Ohio and has held this position for the past five years. He is responsible for a team of five, and his daily duties include completing evaluations and supervising installations. The meaningful work that Joseph completes on a daily basis for his clients is a reflection of the true compassion he has for the home modifications industry.

"I enjoy helping people," said Joseph. "I come from a big family and we are always doing things for each other. I guess it has spilled over to my professional life."

Joe has been in the healthcare industry since 2002 when he started as a driver doing deliveries for a high-end rehab company. He eventually worked is way up to become a supply chain manager. After joining Health Aid of Ohio as a customer service representative and scheduler, he was promoted a year later to assistant manager. A year after that, he was promoted to full manager.

Throughout his time at Health Aid of Ohio, Joseph has completed many meaningful home access jobs. One recent job, which posed a bit of a challenge, included a VPL installation for a client. The lift was for a child in a power wheelchair, and at the time, he did not have the ability to enter and exit his home without the lift. This was also a safety concern for the parents in the event of an emergency. To accommodate the client’s needs, Joe and his team had to build a whole new deck with steps over an existing porch. They also had to remove bushes and pour a large concrete pad to connect to the driveway. Now that the lift is installed, the client is now able to freely enter and exit the home and make it to all their appointments. 

"In the end we feel it came out great, and the client was very happy," said Joseph.

The work that was done for the customer is a reflection of the dedication Health Aid of Ohio demonstrates to their clients every day. 

"I feel what sets Health Aid of Ohio apart from other companies is that we really care about the customer," said Joseph. "We want to do the best job possible for them." 

Joseph truly enjoys being in the home modifications industry and working for Health Aid of Ohio, and it shows in the meaningful work he does to ensure that his customers are always taken care of.

From Our Experts

Welcome to 2024. Let's Talk Root Causes! thumbnail Welcome to 2024. Let's Talk Root Causes! Kim Cuce explains how to identify the root causes of issues that DMEPOS providers often face. Building Opportunities Field Tech Summit: Empowering Installers and Technicians thumbnail Building Opportunities Field Tech Summit: Empowering Installers and Technicians VGM Live at Home, in conjunction with longtime member Access to Independence, is excited to host the Building Opportunities Field Tech Summit, taking place April 22-26 in Ravenna, OH! Meet Direct Supply® – Bringing Innovation to the HME Industry thumbnail Meet Direct Supply® – Bringing Innovation to the HME Industry In today's episode, Dave Lyman, Senior Vice President of Sales for VGM & Associates talks with our vendor partner, Direct Supply. Dave and Nick Bush, Director of Business Development for Direct Supply, discuss supply chain reliability, creating outrageous customer service, and the importance of innovation and technology. Home Access: ‘The Next Three Years Are Pivotal' thumbnail Home Access: ‘The Next Three Years Are Pivotal' Jim Greatorex, Vice President of VGM Live at Home, chats with HME News about all the efforts to increase recognition and the uptake for home access. Business Forecasting: Strategies, Types, and Key Insights for 2024 thumbnail Business Forecasting: Strategies, Types, and Key Insights for 2024 In our current environment, with the challenges we face in billing, staffing and product availability, and ultimately the sustainability of our businesses, forecasting can be a great tool to help us manage those challenges. A Note from the VP, Jim Greatorex: January 2024 thumbnail A Note from the VP, Jim Greatorex: January 2024 As we start the new year, we like to take a moment to reflect on 2023 and what we see coming in 2024. Corporate Transparency Act – Reporting Requirements for Certain Businesses in 2024 thumbnail Corporate Transparency Act – Reporting Requirements for Certain Businesses in 2024 Certain U.S. business types, including corporations and LLCs, are now required to submit reports regarding their ownership. Failure to submit these reports can result in both financial penalties and/or prison time. Be sure to read more and find out if this affects you. VGM Live at Home Announces Website Redesign thumbnail VGM Live at Home Announces Website Redesign VGM Live at Home, a division of VGM & Associates, is excited to unveil their newly redesigned website, www.vgmliveathome.com.