Q&A: Are DME companies (providers / manufacturers) considered "essential business" during COVID-19?

Published in Member Communities on March 20, 2020

A: (note: VGM is seeking further clarification from expert sources)

The short answer it typically yes, they are considered essential and allowed to remain open and continue working. Many of them are carrying their ID badges for work (not sure whether you have those or not), or are carrying emergency travel exemption letters to show to authorities if/when they are questioned as to why they are out and about. Unfortunately, none of the guidance that has been issued has come out and named DME providers and manufacturers specifically as “essential,” but we have seen examples of where DME was approved as essential at a local level, and have not seen examples of them being told they can’t continue operations.

All that said, we suggest that you reach out to your local Public Health officials to get clarity from them at your local level. Certain cities/municipalities may be treating things a little differently than others. They may even go as far as to say that providers who supply oxygen and ventilators and other life-sustaining equipment can continue operations, but those that do not must close.

*Update: See updated answer here.

From Our Experts

Effective Fall Prevention for CRT Users: Key Strategies thumbnail Effective Fall Prevention for CRT Users: Key Strategies Fall Prevention Awareness Day is an important occasion for CRT providers, highlighting the critical role they play in ensuring the independence and safety of complex rehab technology (CRT) users. Fall Prevention Home Modifications: Safer Living thumbnail Fall Prevention Home Modifications: Safer Living Explore fall prevention strategies for home modification providers to enhance safety for older adults and those with mobility challenges. DMEPOS Audits: Best Practices for Compliance thumbnail DMEPOS Audits: Best Practices for Compliance Explore DMEPOS audits best practices to ensure compliance and avoid claims denials, overpayments, and audit-related risks in healthcare. The Power of Integrating Your Learning Management System with HRIS thumbnail The Power of Integrating Your Learning Management System with HRIS Discover how integrating a learning management system (LMS) with your Human Resources Information System (HRIS) can streamline employee training & development. VGM Playbook: Technology-Driven Strategies and Resources Now Available thumbnail VGM Playbook: Technology-Driven Strategies and Resources Now Available “VGM Playbook: Technology-Driven Strategies and Resources” is designed to help VGM members harness the power of technology and artificial intelligence (AI). Building a Better Tomorrow thumbnail Building a Better Tomorrow As the fall colors begin to paint the landscape, it's a time to reflect on what we've achieved and the challenges we've overcome in 2025. This year has brought transformation to the home accessibility industry while continuing to meet the growing needs of our aging population. However, the journey has not been without hurdles. O&P Legislation: A Bill Where All Parties Benefit thumbnail O&P Legislation: A Bill Where All Parties Benefit Recent fraud takedown will fuel support for O&P legislation, stakeholders say. Live at Home Sees Spike in Interest in Home Access Market thumbnail Live at Home Sees Spike in Interest in Home Access Market VGM Live at Home's Cindi Petito is noticing increased interest in the home accessibility market in the wake of CMS's decision to resurrect competitive bidding.