VGM & ASSOCIATESHealthcare MSO

VGM & Associates Release Series of Educational Resources For New Business Environment

Published in Member Communities on June 04, 2020

VGM & Associates have released three new resources to help members navigate the new business climate post-PHE. These resources include the latest edition of the VGM playbook, a remote guide to help members transition into a virtual working environment, and a re-opening checklist to help businesses prepare for the new environment.  

The latest installment of the VGM playbook, “VGM Playbook: Technology and the Patient Care Continuum,” contains articles from VGM’s experts and industry partners that focus on the importance of virtual services while remaining compliant and keeping business safe with proper cybersecurity measures. The goal of this playbook is to provide members with insight on how to maintain business operations while integrating new technology and communication channels to positively impact the patient experience now and in the future.  

The remote guide, “Technology and the Patient Care Continuum Guide to Remote Work,” contains insight from VGM’s experts and industry partners about adapting to a virtual working environment. A remote environment can give businesses the power to connect with customers quicker than ever before. Because of this, it is necessary to understand how businesses can maximize customer service during these ever-changing times.  

Experts from the VGM Government team have created “VGM’s Next Steps Guide: A blueprint guide preparing your business for the new environment,” a tool to assist businesses in making re-opening decisions during the COVID-19 pandemic. It is important to check with state and local health officials and other partners to determine the most appropriate actions while adjusting to meet the unique needs and circumstances of the local community.  

“We are so excited to share these latest educational resources with our members,” said Clint Geffert, president of VGM & Associates. “Our experts have worked diligently to provide members with the best information possible in order to help their business adjust to this new environment. We believe that these new resources do just that for our members.”

Members can download their copy at vgm.com/playbook or by logging into the VGM members-only portal and downloading them from the Playbook tab. 

Get Connected

Stay up-to-date on the latest resources and news provided by VGM & Associates.

Sign Up for Email

From Our Experts

CMS Proposed Rule: What It Means To O&P Providers thumbnail CMS Proposed Rule: What It Means To O&P Providers Watch this update from VGM's Melanie Ewald, VP of Payer Relations and Reimbursement, on the potential impact of the CMS proposed rule on O&P providers. Ronda's Reflections: Four Hot Topics Affecting the DME Industry thumbnail Ronda's Reflections: Four Hot Topics Affecting the DME Industry Read about upcoming NCD implementations, oxygen equipment audits, lymphedema compression garment compliance, and PTAN billing tips. A Letter from the President: Planning with Purpose thumbnail A Letter from the President: Planning with Purpose As we turn the calendar to October, I imagine many of you are taking a deep breath, looking at what's left of 2025, and asking, “How do we finish strong?” Boosting ROI with Effective Home Medical Equipment (HME) Training thumbnail Boosting ROI with Effective Home Medical Equipment (HME) Training Maximize ROI in home medical equipment (HME) with strategic training programs that enhance compliance, customer satisfaction, and streamline operations. Steve Cranna of VGM Canada Announces Retirement thumbnail Steve Cranna of VGM Canada Announces Retirement Steve Cranna of VGM Canada has announced his retirement as Director of Government Relations and New Business Development at the end of September 2025. Jeff Kessler Named New Director of OPGA thumbnail Jeff Kessler Named New Director of OPGA OPGA is proud to announce that Jeff Kessler will be the director of OPGA effective October 1, 2025. The Impact of Continuous Glucose Monitoring in Managing Diabetes thumbnail The Impact of Continuous Glucose Monitoring in Managing Diabetes Discover how continuous glucose monitoring (CGM) is revolutionizing diabetes care & its benefits of real-time data, trend tracking, & improved health outcomes. O&P Advocacy in Action in Indiana thumbnail O&P Advocacy in Action in Indiana Learn how dedicated O&P professionals in Indiana are shaping orthotic legislation and improving patient care in prosthetics & orthotics.

Give your business an advantage over the competition.

Become a Member