VGM & ASSOCIATESHealthcare MSO

VGM & Associates Release Series of Educational Resources For New Business Environment

Published in Member Communities on June 04, 2020

VGM & Associates have released three new resources to help members navigate the new business climate post-PHE. These resources include the latest edition of the VGM playbook, a remote guide to help members transition into a virtual working environment, and a re-opening checklist to help businesses prepare for the new environment.  

The latest installment of the VGM playbook, “VGM Playbook: Technology and the Patient Care Continuum,” contains articles from VGM’s experts and industry partners that focus on the importance of virtual services while remaining compliant and keeping business safe with proper cybersecurity measures. The goal of this playbook is to provide members with insight on how to maintain business operations while integrating new technology and communication channels to positively impact the patient experience now and in the future.  

The remote guide, “Technology and the Patient Care Continuum Guide to Remote Work,” contains insight from VGM’s experts and industry partners about adapting to a virtual working environment. A remote environment can give businesses the power to connect with customers quicker than ever before. Because of this, it is necessary to understand how businesses can maximize customer service during these ever-changing times.  

Experts from the VGM Government team have created “VGM’s Next Steps Guide: A blueprint guide preparing your business for the new environment,” a tool to assist businesses in making re-opening decisions during the COVID-19 pandemic. It is important to check with state and local health officials and other partners to determine the most appropriate actions while adjusting to meet the unique needs and circumstances of the local community.  

“We are so excited to share these latest educational resources with our members,” said Clint Geffert, president of VGM & Associates. “Our experts have worked diligently to provide members with the best information possible in order to help their business adjust to this new environment. We believe that these new resources do just that for our members.”

Members can download their copy at vgm.com/playbook or by logging into the VGM members-only portal and downloading them from the Playbook tab. 


comments powered by Disqus

Subscribe to Email Updates

Stay up-to-date on the latest resources and news provided by VGM & Associates.

Sign Up for Email

From Our Experts

COVID-19 Resources: Upcoming Obligations and Deadlines thumbnail COVID-19 Resources: Upcoming Obligations and Deadlines Craig Douglas provides an overview of documentation requirements for the Paycheck Protection Program and the HHS Provider Relief Fund. From The van Halem Group: Bid Winners in the Off-The-Shelf Bracing Category Should be Wary of Lead-Generation Services thumbnail From The van Halem Group: Bid Winners in the Off-The-Shelf Bracing Category Should be Wary of Lead-Generation Services In a recent blog from The van Halem Group, information about the latest competitive bidding updates and off-the-shelf bracing is provided. If you are a competitive bid winner in the OTS category, you will likely be inundated with calls from lead-generation services that will promise to make you a lot of money and drive a lot of business to you. You need to know the laws and do your due diligence. "We Follow Medicare Guidelines" They Say… When suppliers encounter a customer that has an MA plan, they must determine if they must be in network if required and the coverage policies. Many plans inform their customers, as well as the suppliers, that they “follow Medicare guidelines.” Knee and Back Braces: What You Need to Know About Billing, Reimbursement, and Audits thumbnail Knee and Back Braces: What You Need to Know About Billing, Reimbursement, and Audits In this episode, Wayne van Halem, President of The van Halem Group, and Ronda Buhrmester, Senior Director of Payer Relations for VGM & Associates, work through the important details around billing, reimbursement, and audits when it comes to knee and back braces, the two categories included in Competitive Bidding Round 2021. Knee and Back Braces: What You Need to Know About Billing, Reimbursement, and Audits thumbnail Knee and Back Braces: What You Need to Know About Billing, Reimbursement, and Audits In this episode, Wayne van Halem, President of The van Halem Group, and Ronda Buhrmester, Senior Director of Payer Relations for VGM & Associates, work through the important details around billing, reimbursement, and audits when it comes to knee and back braces, the two categories included in Competitive Bidding Round 2021. Member Spotlight: A Look Back at Our Amazing Members! thumbnail Member Spotlight: A Look Back at Our Amazing Members! This year, we had the pleasure of featuring some of our amazing VGM & Associates members who do so much for the DMEPOS industry. Connection Over Convenience: How to Make Your Connection with Customers More Valuable Than Convenient thumbnail Connection Over Convenience: How to Make Your Connection with Customers More Valuable Than Convenient As we begin to carefully approach "living as usual,” Christina chats with us about what methods of adaptation are necessary to capture and connect with our customers and prospects. An Inside Look with Clint, Episode 2: Market Data thumbnail An Inside Look with Clint, Episode 2: Market Data Clint Geffert sits down with Ryan Ball from VGM Market Data.

Give your business a leg-up on the competition.

Become a Member