VGM & Associates Releases Customer-Centric Playbook

Published in Member Communities on July 08, 2021

PlaybookVGM & Associates has released the third installment of their 2021 quarterly playbook series, “VGM Playbook: How Serving Your Customer Serves You.” 

This latest playbook contains insight and best practices for making your business customer-centric, including building repeat customers and customer service as a way to increase sales; outcomes measurement as a form of customer service; using Net Promoter Score (NPS) data to gauge customer satisfaction; and providing value-based care. This resource also features a variety of VGM members, vendors, and internal VGM divisions, who provide their insight and examples of how they deliver excellent, customer-centric work.

“Our VGM members are at the center of everything we do. VGM was founded on the premise that personal connections create growth and opportunity,” says Clint Geffert, president of VGM & Associates. “Being customer-centric is what allows us to best serve you, our members, and that is why we focused this playbook on being customer-centric.”

Members can access their copy at vgm.com/playbook or by logging in to the VGM members-only portal and downloading it from the Playbook tab.


TAGS

  1. hme
  2. playbook
  3. vgm

From Our Experts

Put a Ring on it: Rules of Employee Engagement thumbnail Put a Ring on it: Rules of Employee Engagement If you are a leader, it is likely that you have become aware of the term “quiet quitting,” but leaders have been dealing with the root cause for as long as there have been teams to lead. The real problem is disengagement. As a leader, how do you help employees re-engage? Put a Ring on it: Rules of Employee Engagement thumbnail Put a Ring on it: Rules of Employee Engagement If you are a leader, it is likely that you have become aware of the term “quiet quitting,” but leaders have been dealing with the root cause for as long as there have been teams to lead. The real problem is disengagement. As a leader, how do you help employees re-engage? Put a Ring on it: Rules of Employee Engagement thumbnail Put a Ring on it: Rules of Employee Engagement If you are a leader, it is likely that you have become aware of the term “quiet quitting,” but leaders have been dealing with the root cause for as long as there have been teams to lead. The real problem is disengagement. As a leader, how do you help employees re-engage? FMA Hits ‘Good Cross Section' of Industry thumbnail FMA Hits ‘Good Cross Section' of Industry U.S. Rehab's Functional Mobility Assessment tool now has 13,000 data points showing the benefits of providing appropriate mobility equipment and involving assistive technology professionals (ATPs). Important Supplier Enrollment Updates - Changes to Contract! thumbnail Important Supplier Enrollment Updates - Changes to Contract! In this episode, we discuss how the Mississippi River is playing a role in the changes to the DMEPOS provider enrollment and what, if anything, you need to be doing. John Carter CRT, RCP Named VP of Sleep and Respiratory Compliance Services for VGM & Associates thumbnail John Carter CRT, RCP Named VP of Sleep and Respiratory Compliance Services for VGM & Associates John Carter has joined VGM & Associates as the Vice President of Sleep and Respiratory Compliance Services. Therapeutic Support Surfaces: Diving Into the Business of Group 3 Air Fluidized Beds thumbnail Therapeutic Support Surfaces: Diving Into the Business of Group 3 Air Fluidized Beds If Group 3 air fluidized beds are so needed, why isn't anyone diving into the business? If you are providing wound care in your DME business, adding air fluidized therapy beds to your mix is a great way to help serve your patients as well as increase your revenue. Therapeutic Support Surfaces: Diving Into the Business of Group 3 Air Fluidized Beds thumbnail Therapeutic Support Surfaces: Diving Into the Business of Group 3 Air Fluidized Beds If Group 3 air fluidized beds are so needed, why isn't anyone diving into the business? If you are providing wound care in your DME business, adding air fluidized therapy beds to your mix is a great way to help serve your patients as well as increase your revenue.