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Achieving Results That Matter: Insights for HME Providers

Published in Member Communities on April 30, 2025

Achieving Results That Matter: Insights for HME Providers

It’s no secret that HME providers are experiencing challenges on a daily basis, including staffing shortages, reimbursement cuts, compliance issues, and more. With the resources needed to increase revenue through technology and outsourcing solutions, ACU-Serve offers valuable insights for providers looking to scale their business or streamline operations. By leveraging technology and adopting a consultative approach, providers can navigate industry challenges and build scalable infrastructure for long-term success. This article explores the importance of these strategies in achieving sustainable growth. 

Addressing Challenges 

When experiencing significant hurdles like staffing shortages, reimbursement cuts, and compliance issues, it’s natural to rush to solve the problem right away. However, it’s important to take a step back to understand the entire space and lean on trusted partners and payer relations experts for support and guidance. 

"You never want to rush, don't put a Band-Aid on an issue that you've done really well before,” advises Kyle Neese, Sr. Account Executive of ACU-Serve, in a recent podcast interview. “Take the time to step back and really see the entire space, what's out there and try and lean on somebody or a partner."  

Root Cause Analysis 

ACU-Serve's approach to addressing industry issues is rooted in thorough analysis and leveraging technology. Their focus on root cause analysis aims to fix the underlying problems rather than just addressing symptoms. By utilizing big data and drill-down capabilities, ACU-Serve identifies trends and systemic issues, ensuring long-term solutions rather than temporary fixes. 

"We don't just want to help with the symptoms; we want to help with the disease within a business operation and leverage technology to do that,” continues Neese. 

Scalable Infrastructure for Long-Term Success 

Building scalable infrastructure is crucial for sustainable growth. ACU-Serve helps customers develop systems that support long-term success. Proprietary software provides data insights and enables growth without halting operations. Focusing on monthly recurring revenue (MRR) is essential for financial health, allowing providers to invest in new equipment, hire specialists, and expand their services. 

Leveraging Technology for Efficiency 

As the industry evolves, leveraging technology becomes essential for managing increased billing and claims volume. Providers are advised to use technology to combat the challenges of growing MRR without drastically increasing staff. ACU-Serve's framework enables success and scalability through technology, ensuring efficient operations and cost management. 

Consultative Approach and Partnership Growth 

Both ACU-Serve and VGM believe in a consultative approach, aiming to provide solutions and support to customers. Providers are encouraged to ask questions and explore opportunities for outsourcing certain aspects of their operations to focus on their strengths as a business.  

"Do what you do best. Outsource the rest," states Neese. 

Embracing these strategies will not only enhance operational efficiency but also ensure financial health and resilience in an ever-evolving industry. 

Listen to the podcast, “Real Talk in HME for Results that Matter,” or click here to watch the episode.

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  1. hme
  2. vendor
  3. vgm

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