Protecting Patient Data: Proactive Cybersecurity Essentials for DMEPOS and Home Access Providers

Published in Member Communities on June 30, 2025

In today’s digital healthcare and home services landscape, protecting sensitive patient and client data isn’t just a best practice—it’s a business imperative. For providers across the DMEPOS spectrum—including complex rehab technology, orthotics and prosthetics, women’s health, and home accessibility—the stakes are especially high. Cybercriminals are increasingly targeting healthcare-adjacent organizations, and vulnerabilities in our systems can no longer be ignored.

Fortunately, there’s a clear roadmap for how providers can protect their digital assets and maintain the trust of those they serve.

Why Are DMEPOS and Home Access Providers at Risk?

Healthcare organizations are prime targets for cyberattacks due to:

Time-sensitive operations where care and service delivery cannot be delayed
Highly valuable data, including Protected Health Information (PHI) and client records
Legacy and unmanaged technology still in use
Limited cybersecurity budgets
High visibility and trust within their communities

At the 2025 VGM Heartland Conference, Brandon Potter, CTO of ProCircular, shared alarming phishing statistics from real-world organizations in our industry—some with click-through rates as high as 86%, and over 150 users unknowingly providing credentials to attackers. These numbers underscore the urgent need for proactive defense.

Cybersecurity Essentials for Every Provider

Brandon outlined a set of core cybersecurity controls that every organization should implement:

1. Adopt a Cybersecurity Framework

Use a structured approach to guide your security strategy. Frameworks help align your efforts with industry standards and ensure leadership buy-in.

2. Incident Response Planning

Build and test response plans. Conduct tabletop exercises (TTX), learn from past incidents, and ensure your team knows what to do if a breach occurs.

3. Multi-Factor Authentication (MFA)

Enable MFA for all external access and privileged accounts. It’s one of the simplest and most effective ways to reduce risks.

4. Vulnerability Management

Regularly scan for vulnerabilities, patch systems promptly, and track your progress. Cybersecurity is a continuous process—lather, rinse, repeat.

5. Regular Assessments and Backups

Back up your data frequently, test those backups, and use immutable storage to prevent tampering. Don’t forget to include cloud data.

6. Advanced Endpoint Detection & Monitoring

Deploy EDR agents, centralize your logging, and automate where possible. A strong SecOps team can detect and respond to threats faster.

7. Security Awareness Training

Educate your staff on phishing, password hygiene, and safe practices. Use positive reinforcement to build a culture of security.

Safeguarding Your Business

All members of VGM, including U.S. Rehab, OPGA, Live at Home, and Essentially Women, are part of a community that values patient care and plays a vital role in improving lives. By taking proactive steps, you can:

Protect patients’ sensitive data
Avoid costly breaches and operational downtime
Build resilience into your organization’s digital infrastructure
Strengthen the trust your community places in you

Want to learn more?

Subscribe to ProCircular’s Threat Intelligence Emails or reach out to ProCircular at sales@procircular.com for expert guidance tailored to your organization.

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