Packer Perspective: Keeping You Updated Through the Pandemic

Published in Complex Rehab on June 11, 2020

U.S. Rehab has continued to work diligently on your behalf through the pandemic. We completely understand your frustrations and concerns with all that is happening in the world today. We will continue to keep you informed with updates from the Government Relations team and on our COVID-19 website.  

Dan Fedor, U.S. Rehab’s billing and reimbursement expert, is working alongside VGM’s Craig Douglas to understand the acceptable billing practices for COVID-19 related items, and they will continue updating members on any new procedures you should be adopting until the system is converted back to pre-COVID-19 operations.

We have been working with NCART, NRRTS, ITEM, United Spinal, CTF, and other organizations to develop the information that will be presented to CMS on the standing and seat elevating program that will help the industry receive proper payment and approval on these highly-effective and necessary devices. This collaborative effort has pulled many groups together to work hard for the benefit and enhancement of the lives we serve.

VGM & Associates continues to provide top-notch education to our members by moving our annual Heartland Conference to be virtual, now called “Heartland At Home.” This is the first time we have had to move to computer-based presentations and educational programs versus having our big family come to the home base to receive education and fellowship. Our midwest hospitality will be on the internet this year, and we are very excited to present coursework and virtual meet ups to keep our membership informed of what is happening in the marketplace while also giving those educational opportunities we are very well-known for. Be sure to join us for “Heartland At Home,” happening now until July 10.

U.S. Rehab will continue to help support you and your staff as we move through the remainder of 2020. If you have questions or comments for how we can help, please feel free to contact us at any time. We are here to work with you to find answers to questions that may have not been asked yet. We are here to give you a hand so you can continue to stand for our industry and make the population we serve healthier and happier while they cope with their personal situations at hand.  

As always, thank you for your continued membership with U.S. Rehab.

Greg Packer

(800) 987-7342

Greg.Packer@usrehab.com

From Our Experts

Streamlining Processes and Enhancing Profitability in the Repair Department thumbnail Streamlining Processes and Enhancing Profitability in the Repair Department In the complex rehab technology industry, efficient and profitable repair departments are crucial for maintaining customer satisfaction and business growth. Customization, Communication, and Clinical Strength: The Indie Edge in Complex Rehab thumbnail Customization, Communication, and Clinical Strength: The Indie Edge in Complex Rehab Independent complex rehab providers say they are differentiating themselves with product customization and referral and patient engagement. The Rising Cost of Doing Business in the Mobility and Complex Rehab Technology Industry thumbnail The Rising Cost of Doing Business in the Mobility and Complex Rehab Technology Industry This article delves into concerns of rising costs in the mobility and complex rehab technology (CRT) industry and explores potential strategies to mitigate their impact. Staffing Ratios and Compensation Insights for U.S. Rehab Members and CRT Dealers thumbnail Staffing Ratios and Compensation Insights for U.S. Rehab Members and CRT Dealers This report provides insights into team structures and pay for key roles like ATPs, service technicians, and billing personnel. Balancing Costs and Growth: Williams Bros.' Strategies for Success thumbnail Balancing Costs and Growth: Williams Bros.' Strategies for Success Williams Bros. has been adept at managing the complexities of business expenses, improving margins, and mitigating lost opportunities. 2025 Growth Strategies in the Complex Rehab Technology Industry thumbnail 2025 Growth Strategies in the Complex Rehab Technology Industry Forward-thinking businesses are adopting strategic approaches to fuel growth and expand impact. Here are some key strategies CRT dealers are leveraging in 2025. ATP Gateway Allows Repair Techs to Explore New Career thumbnail ATP Gateway Allows Repair Techs to Explore New Career U.S. Rehab added a new ATP Gateway program to the back end of its recent live tech training events in an effort to increase the funnel of ATPs entering the market by leveraging the repair tech workforce. Heartland Conference 2025 Recap: Where Innovation Meets Intention thumbnail Heartland Conference 2025 Recap: Where Innovation Meets Intention Heartland 2025 brought together a vibrant community of professionals who are not only navigating change but actively shaping the future of care.