Advancing from Technician to ATP in CRT

Published in Complex Rehab on November 18, 2025

Tech Training attendees

In the complex rehab technology (CRT) industry, the journey from repair technician to assistive technology professional (ATP) is both common and critical. This progression reflects a technician’s growing expertise, commitment to quality service, and dedication to improving outcomes for individuals who rely on assistive mobility equipment.

Why Repair Technician Certification Matters

Obtaining a repair technician certification is the first step toward becoming a trusted expert in the CRT field. This credential validates a technician’s ability to troubleshoot and repair a wide range of assistive technology devices. Certified technicians are better equipped to:

Diagnose issues accurately
Perform efficient repairs
Reduce service call frequency
Improve client satisfaction

Well-trained technicians contribute to more efficient repairs, ultimately saving time and resources. Is it possible to diagnose and triage the repair to decrease repair times? Absolutely. Would this cost more for diagnosis and repair? Yes—but if CRT providers are being reimbursed for this service, it becomes far more feasible for a repair technician to complete repairs in a timelier manner while maintaining high-quality standards. The expertise of well-trained technicians lays the groundwork for pursuing ATP certification, which further elevates their role in the industry.

Understanding the Role of a CRT Repair Technician

CRT equipment—including power wheelchairs, standing chairs, and alternative drive controls—requires specialized knowledge for proper maintenance and repair. A CRT repair technician must understand:

Seating and positioning systems
Electronic components like actuators and joysticks
Limit switches and center-of-gravity considerations

These elements are vital for users who depend on their equipment for mobility and pressure relief. Technicians and ATPs must clearly communicate repair processes to end users, ensuring transparency and trust. As companies invest in technician training, they can expect quicker diagnostics and faster service delivery. At the same time, clients benefit from high-quality repairs, which lead to increased satisfaction and safety.

Virtual Diagnostics: A Growing Trend

More CRT providers are leveraging technology to diagnose equipment issues remotely—via phone, video, or other virtual tools. This approach can streamline service delivery, but it demands a high level of skill from the technician. Accurate virtual diagnostics depend on:

Deep product knowledge
Strong communication skills
Advanced troubleshooting abilities

This is where CRT repair technician training becomes essential.

AMRG Certification: Setting the Standard

The Assistive Mobility Repair Group (AMRG) offers a certification program that establishes competency standards across the CRT industry. An AMRG-certified technician is trained to:

Troubleshoot repairs accurately
Reduce field visits
Enhance client safety
Save fleet and labor costs

AMRG certification also helps define career paths for aspiring technicians and sets businesses apart through quality service. The AMRG Master Technician designation further recognizes leadership and the ability to mentor others through on-the-job training.

Certified Technicians Are Trained to Repair:

Manual and power wheelchairs
Scooters
Batteries and actuators
Lift chairs
Standing wheelchairs
Seating and positioning systems
Joysticks and programming
Alternative drive controls

For more information on AMRG certification, visit https://www.amrepairgroup.com/.

From Technician to ATP: A Career Evolution

The journey from technician to ATP is not just about gaining a title—it’s about acquiring the advanced skills necessary to serve clients at a higher level. ATP certification training prepares technicians to:

Understand clinical considerations in mobility and seating
Collaborate with therapists and clinicians
Recommend appropriate CRT solutions

As the CRT industry evolves, ATPs will play an increasingly vital role in delivering personalized care and ensuring safety and satisfaction for end users. Investing in ATP certification training is a strategic move for technicians who want to elevate their impact and career potential.

Training Resources for Continued Growth

Clear industry standards and ongoing education are key to technician success and development.

U.S. Rehab, in partnership with VGM Education, offers a comprehensive suite of training programs and resources that include continuing education credits, helping technicians stay current with industry advancements and advance their careers in CRT. Click here for more information.

This article was originally published August 2022 and updated November 2025.

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