VGM Retail is Rewired and Here to Educate You!

Published in Retail Expertise on April 06, 2021

Rob

During the recent Focus Conference, hosted by Essentially Women, a division of VGM & Associates, Director of VGM Retail Rob Baumhover presented on product merchandising and coaching your retail staff. Speaking at conferences is only one way that VGM Retail works to educate you! Below is look at a section of Rob’s presentation.  

Prior to VGM, Rob spent more than 20 years in the big box retails stores, and one of the questions he was consistently asked was, “What products should I be carrying in my store?” 

Here are a couple of ways to find the answer to this question: 

  • Use your referral sources. Referral sources talk to your customers on a regular basis. They are the ones sending customers to you! Making them part of the equation also helps you make sure that you are carrying the correct products.  
  • Understand and find out what your customer base will want next. Have your staff ask each customer, “Did you find what you were looking for today? Was there anything you couldn’t find? Do you have any recommendations of items you’d like to see in our stores?”  
  • Have a way for customers to leave their ideas behind. Make customer experience cards available or have a digital option for customers to leave behind their ideas or experience in your store.  
  • See what your competition is up to. Don't go to your competition and pick an exact item and start stocking them. Instead, talk to them about your goals, see what they are carrying, and take note of what items seem to be flying off the shelf versus taking up aisle space. 
  • Join member groups. This is a great way to connect with your customers and your peers. Have your questions ready; What’s not moving? What are you having success with? Who are your vendor partners?  
  • Reach out to your vendor partners. Ask them what products they like best and the feedback they are getting from their customers.  
  • Attend a tradeshow at least once a year. You can browse the exhibitors and look for new products and new vendors.  
  • Read and listen. Pick up a magazine, listen to a podcast, and follow industry leaders on social media to notice the latest trends and products. This is also an effective way to find out what customers think of products and services. 

There is no shortage of ways that can help you determine which products you should be carrying in your store. Try one or two, or all of them, and see what works best for your business. You can watch Rob’s full presentation here

Additional educational opportunities from VGM Retail includes: 

  • Virtual Conferences 
  • VGM Retail University 
  • Exclusive content 
  • How–to-Videos 
  • Webinars 
  • Podcasts 

VGM Retail is here to help you be successful. Through educational offerings, consultations, or presentations like the one referenced above, VGM Retail is rewired, and here to educate you! 

Any questions? Please contact Rob Baumhover at rob.baumhover@vgm.com.


TAGS

  1. education
  2. retail
  3. vgm
  4. women's health

From Our Experts

VGM Retail is Rewired to Help You Rewire Your Business thumbnail VGM Retail is Rewired to Help You Rewire Your Business Listen as we chat with Rob Baumhover, Director of VGM Retail, about how VGM Retail has REWIRED its services available to VGM members to help them adjust to the ever-changing landscape. Episode 38: Back to Basics, 4 Ps for HME Retail Cash Sales thumbnail Episode 38: Back to Basics, 4 Ps for HME Retail Cash Sales Wes Hopper, Field VP Strategic Sales for McKesson Medical Surgical, joins host Brian Thompson to discuss the retail cash sales opportunity in the DMEPOS marketplace. Deadline To Comment On CMS' Proposed Rule Is Today thumbnail Deadline To Comment On CMS' Proposed Rule Is Today VGM Group has submitted our comments on the CY26 CMS DMEPOS/Home Health Proposed Rule and encourages you to do the same (if you haven't done so already)!  Our comments provide key recommendations aimed at protecting patient access and supporting the HME community.  VGM's Key Recommendations Include: CONNECT for Health Act Gains Bipartisan Telehealth Support thumbnail CONNECT for Health Act Gains Bipartisan Telehealth Support On April 2, 2025, a bipartisan group of 60 senators reintroduced the CONNECT for Health Act, legislation that would expand patient access to telehealth services through Medicare while removing barriers to adoption. The bill would also make permanent the COVID-19 telehealth flexibilities currently set to expire Sept. 30. The lead sponsors of the bill are Sens. Brian Schatz (D-HI), Roger Wicker (R-MS), Mark Warner (D-VA), Cindy Hyde-Smith (R-MS), Peter Welch (D-VT), and John Barrasso (R-WY). [Vlog] Important Updates Regarding NIPPV NCD thumbnail [Vlog] Important Updates Regarding NIPPV NCD Watch below an important update from Ronda Burhmester, Sr. Director Payer Relations & Reimbursement, VGM & Associates, regarding non-invasive pressure ventilation. Make Your Voice Heard On The Competitive Bidding Program thumbnail Make Your Voice Heard On The Competitive Bidding Program “If the Competitive Bidding Program goes forward, it will be devastating—not just for providers like me but, most importantly, for the patients we serve,” said Jonathan Temple, owner of OxyMed LLC. You Got the Contract! Part 2: Maintaining It thumbnail You Got the Contract! Part 2: Maintaining It In our last article, we discussed the key provisions to be sure you know about your contract. It is critical to understand these provisions to help comply with the contract terms, fulfill your obligations as your business changes, and understand the payer's obligations and your rights under the contract. In this article we discuss some best practices for managing your contracts once you get them. Industry Uncertainty & Advocacy: What You Can Do Now thumbnail Industry Uncertainty & Advocacy: What You Can Do Now The proposed rule introduces broad structural changes without full clarity on implementation timelines or enforcement. Industry groups like VGM, AAHomecare, and CQRC are urging stakeholders to engage in advocacy to shape final rules. To prepare for the sweeping changes in the 2025 CMS Proposed Rule for DMEPOS, companies should take a multi-pronged strategic approach. Here is a breakdown of key preparation strategies: