Meet Our Members: Don Whitney, COO and CCO of Inland Medical and Rehab

Published in Complex Rehab on February 06, 2020

Don WhitneyMeet Don Whitney, COO and CCO of Inland Medical and Rehab! Don has been a U.S. Rehab member since 2012. We asked Don some questions about his role at Inland Medical and Rehab, his background, how they take care of their customers, and what it means to him to serve in the CRT space. 

What is your primary focus at Inland Medical and Rehab? 

Don works closely with each team member of Inland Medical and Rehab to ensure that each individual is using their particular strengths and talents in their dedicated positions. This ensures patient satisfaction, which is the company’s main focus.

How did you get into the healthcare industry? 

After majoring in philosophy and graduating from Gonzaga University, Don’s interest in healthcare sparked. He furthered his education at SCC where he graduated with an AAS degree in Nursing and became licensed as a Registered Nurse. He worked in the Intensive Care Unit at Deaconess Hospital, and soon he decided to shift his focus to the home care field. He chose to come to Inland Medical and Rehab to run and operate the business, putting both his philosophy and nursing degrees to task.    

What has led to Inland Medical and Rehab’s success in the CRT space? 

Don said, "Our success comes from the compassionate care that we give to our patients and their families. Narrowing down our focus to just CRT and making it our niche market is our success. You can’t do it all and give quality care. For us, this is a vocation, and although we do not make a lot of money, we enjoy what we do and love coming to work each day."

How does Inland Medical and Rehab value their customers? 

Don said, "At Inland Medical and Rehab, you are not just a customer, but a friend. When one of our clients pass away, we grieve just as if they were family. We go above and beyond to listen and care for our clients. We have an open door, and clients are welcome to call and ask for me personally if they have any concerns, and they do not have to “jump through hoops” to get to the top."

What is your “why?” 

Don is dedicated to serving the patient with superior products at an affordable price. His greatest joy comes from seeing how the services Inland Medical and Rehab provides changes people’s lives for the better! 

From Our Experts

Put a Ring on it: Rules of Employee Engagement thumbnail Put a Ring on it: Rules of Employee Engagement If you are a leader, it is likely that you have become aware of the term “quiet quitting,” but leaders have been dealing with the root cause for as long as there have been teams to lead. The real problem is disengagement. As a leader, how do you help employees re-engage? FMA Hits ‘Good Cross Section' of Industry thumbnail FMA Hits ‘Good Cross Section' of Industry U.S. Rehab's Functional Mobility Assessment tool now has 13,000 data points showing the benefits of providing appropriate mobility equipment and involving assistive technology professionals (ATPs). Therapeutic Support Surfaces: Diving Into the Business of Group 3 Air Fluidized Beds thumbnail Therapeutic Support Surfaces: Diving Into the Business of Group 3 Air Fluidized Beds If Group 3 air fluidized beds are so needed, why isn't anyone diving into the business? If you are providing wound care in your DME business, adding air fluidized therapy beds to your mix is a great way to help serve your patients as well as increase your revenue. Leadership Insight: How to Adapt Your Leadership Style thumbnail Leadership Insight: How to Adapt Your Leadership Style People define leadership in different ways. Each leader has their own style, and employees require different types of leadership depending on their work style. So truthfully, great—or even good leadership is a complex, everchanging venture. Seat Elevation Takes Another Step Forward thumbnail Seat Elevation Takes Another Step Forward Complex rehab stakeholders submitted more than 3,500 comments in support of reconsidering the national coverage determination for mobility assistive equipment to include power seat elevation systems. Invest in Your Business by Investing in Your People thumbnail Invest in Your Business by Investing in Your People Without doubt, your company's most valuable asset is your employees. At VGM, we decided to take a targeted approach to investing in our people, building a program that we could use as a reference for our future efforts. And because they represent two-thirds of our workforce, it made sense for us to invest in our women leaders. VGM Calls for 2023 Heartland Conference Speakers thumbnail VGM Calls for 2023 Heartland Conference Speakers VGM is now accepting proposals from prospective speakers for its annual Heartland Conference. Telehealth Education Program from U.S. Rehab Now Available thumbnail Telehealth Education Program from U.S. Rehab Now Available U.S. Rehab's Telehealth Education Program (TEP) is now available for purchase. This program provides the background of telehealth, ensuring compliance, when telehealth is appropriate, and how to accomplish the documentation requirements virtually.