Packer Perspective: Shining Under Pressure

Published in Complex Rehab on May 12, 2020

"A diamond is a chunk of coal that did well under pressure." - Henry Kissinger

What a great way to start this Packer Perspective off, as this quote can make us all understand being a chunk of coal right now. We are also very well adapted in the current situation to make the diamond shine.

The complex rehab technologies industry has done a great job of taking care of critical needs of patients and personnel during this pandemic. We are definitely not out of the pressure stage, but we are very well versed in how to make our industry shine. The teams of members I have spoken to have taken the directives they had in place to handle difficult, disastrous situations and made them work. The disaster preparedness plans are paying off, and we are moving this industry forward while taking care of the population, who are most likely unable to take care of themselves without our assistance. Were all the plans perfect? No, but we as an industry have had to make some alterations and change on the fly. The country has had to make some tough, alternative decisions as well, so we are not alone.

Take a conversation I had a few weeks ago, where one of our great members had set up teams to review policies and procedures to make sure they were working to keep the business moving in the right direction in these tough times. They had to tweak the procedures with our current environment, but they were able to do this on the fly and keep their business moving forward. While some sites were closed and some were not accepting deliveries, they were able to modify how they do business and move forward at a fast pace.  

I have spoken to many of you over the last few months and those I have not spoken to, one of the associates at U.S. Rehab has. We have kept you informed about what is going on in the industry with our government relations team and our reimbursement team. We are here to make sure your questions are answered and are continuing to work to keep the information flowing from CMS, SBA, OIG, and other agencies that we are working with, alongside of NCART, AAHomecare, NRRTS, CTF, and RESNA, to keep all things in perspective and help where we are needed. You can be assured we are here every day working to make sure your questions are top priority and that we are getting answers to pass along so you stay as informed as you can in this very trying time.

U.S. Rehab is working to keep the independent provider, the true backbone of this industry, on the move forward. We are seeing new people getting into the business, as well as seeing a great deal of growth by the independent providers in the market. We must stick together and fight to keep small business with local control and local efforts in the market of today. It is you who have kept repairs flowing and equipment needs met while the world has been in this troubled time. It is the backbone of America and what you as true entrepreneurs have done for the life of your business, and we will keep moving forward while taking care of those who need our services and support. Please let us here at U.S. Rehab know if you feel you are not shining as we know you are with all the information we see each day from patients using the FMA and other tools. It is the independent provider who truly cares about patient interaction and care. For this, we at VGM and U.S. Rehab thank you for your hard work and efforts to keep the United States one of the best places to live, work, and prosper.

Thank you again.

Greg Packer
President, U.S. Rehab
[email protected]
(800) 987-7342


comments powered by Disqus

From Our Experts

U.S. Rehab Launches a New Telehealth and Complex Rehab Technology Educational Course thumbnail U.S. Rehab Launches a New Telehealth and Complex Rehab Technology Educational Course Dr. Mark Schmeler, Associate Professor and the Vice Chair for Education Training in the Department of Rehabilitation Science & Technology at the University of Pittsburgh, Dan Fedor, Director of Reimbursement for U.S. Rehab, Kyle Walker, Director of Operations of Assistive Technology with VGM Homelink, and Greg Packer, President of U.S. Rehab, talk about a new educational program focused around telehealth and CRT. Complex Rehab ‘Takes Next Step' with New Program thumbnail Complex Rehab ‘Takes Next Step' with New Program More than anything, the University of Pittsburgh's new Master of Rehabilitation Technology program will help to raise awareness among young professionals that specializing in assistive technology is a valid profession, says Mark Schmeler. Packer Perspective: September 2020 thumbnail Packer Perspective: September 2020 “Success is not final; failure is not fatal. It is the courage to continue that counts.” – Winston Churchill I found this quote to be quite appropriate for the current times we are going through this year with the pandemic. Remember that U.S. Rehab and VGM are here for your success and to help ensure that you do not have failure—and that it is not fatal if you do have some. Let Us Help You Prepare for the ATP Exam with the ATP Fundamentals Course! thumbnail Let Us Help You Prepare for the ATP Exam with the ATP Fundamentals Course! U.S. Rehab has partnered with RESNA to offer our members the ATP Fundamentals in Technology course. Designed with the busy AT professional in mind, the ATP Fundamentals Course helps students review and refresh their assistive technology knowledge and identify areas for further study in preparation for the ATP exam. CEUs are available for this class. Class size is limited, so be sure to register by September 28. U.S. Rehab Introduces New-and-Improved Educational Platform thumbnail U.S. Rehab Introduces New-and-Improved Educational Platform We are excited to announce our new educational platform that highlights all of our educational offerings in one simple, easy-to-use website, powered by VGM Education. This new platform is organized to make it simpler for you to find the programs you need for yourself or your staff. Participate in the CRT Clinician/Supplier/Manufacturer Survey thumbnail Participate in the CRT Clinician/Supplier/Manufacturer Survey According to an update from NCART, a national survey of CRT clinicians, suppliers, and manufacturers is being conducted by the CRT Remote Services Consortium and is purposed with collecting information about applications of remote services and telehealth in the CRT provision process, benefits/issues in its use, and what needs to be considered as we plan for the future. Congressional Supporters Needed On The Letter Asking CMS To Exempt CRT Manual Accessories From The Competitive Bidding Program thumbnail Congressional Supporters Needed On The Letter Asking CMS To Exempt CRT Manual Accessories From The Competitive Bidding Program Reps. John Larson and Lee Zeldin have spearheaded a congressional sign-on letter to CMS urging that the agency use its administrative authority to permanently exclude CRT manual accessories from Competitive Bidding Program (CBP) pricing. This request would require CMS to use the same payment policies for accessories on manual chairs as it does for power chairs. Complex Rehab Stakeholders Prep Request, Form Consortium thumbnail Complex Rehab Stakeholders Prep Request, Form Consortium According to a recent article from HME News, complex rehab stakeholders have taken steps to advance key initiatives related to power seat elevation and power standing systems, and telehealth and remote services.