Benchmarking Success: 2025 Staffing and Compensation Trends in Complex Rehab

Published in Complex Rehab on July 08, 2025

In the evolving landscape of assistive technology and complex rehab technology (CRT) services, understanding industry benchmarks for staffing and compensation is essential for maintaining operational efficiency, attracting top talent, and delivering high-quality care to individuals who rely on mobility and seating solutions.

Based on data from a 2025 benchmarking survey, this report offers valuable guidance on how organizations are structuring their teams and compensating key roles—particularly assistive technology professionals (ATPs), service technicians, and billing personnel.

ATP Staffing Ratios

For every 1.0 ATP full-time equivalent (FTE), organizations typically employ:
- 0.88 Service Technician FTEs
- 1.02 Billing Personnel FTEs

These ratios emphasize the need for a well-balanced support structure on a team to ensure efficient operations and adequate support for ATPs.

ATP Compensation

82% of ATPs receive a salary plus commission
9% are compensated with salary only
9% are compensated with commission only

Commission structures vary, offering flexibility based on organizational goals:

50% based on collected revenue
10% based on billed revenue
10% based on HCPC-based percentages
10% based on gross product profitability
10% flat rate
10% customized or other models

This data indicates that there are numerous ways to structure ATP commissions, allowing for flexibility based on an organization's needs.

Service Technician Compensation

82% of service techs are paid hourly, with an average rate of $24/hour
18% of service techs are paid a salary

Billing Personnel Compensation

63% of billing personnel are paid a salary
37% are paid hourly, averaging $25/hour
Salaries range from $45,000 to $65,000

These findings provide a clear snapshot of current industry standards, helping organizations benchmark their practices and make informed decisions. By aligning staffing ratios and offering competitive, flexible compensation packages, companies can enhance operational efficiency, retain skilled professionals with improved employee retention, and stay competitive in a growing market for mobility and seating solutions.

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