Benchmarking Success: 2025 Staffing and Compensation Trends in Complex Rehab

Published in Complex Rehab on July 08, 2025

Staffing Ratios and Compensation Insights for U.S. Rehab Members and CRT Dealers

In the evolving landscape of assistive technology and complex rehab technology (CRT) services, understanding industry benchmarks for staffing and compensation is essential for maintaining operational efficiency, attracting top talent, and delivering high-quality care to individuals who rely on mobility and seating solutions.  

Based on data from a 2025 benchmarking survey, this report offers valuable guidance on how organizations are structuring their teams and compensating key roles—particularly assistive technology professionals (ATPs), service technicians, and billing personnel. 

ATP Staffing Ratios 

  • For every 1.0 ATP full-time equivalent (FTE), organizations typically employ: 
    • 0.88 Service Technician FTEs 
    • 1.02 Billing Personnel FTEs 

These ratios emphasize the need for a well-balanced support structure on a team to ensure efficient operations and adequate support for ATPs. 

ATP Compensation 

  • 82% of ATPs receive a salary plus commission 
  • 9% are compensated with salary only 
  • 9% are compensated with commission only 

Commission structures vary, offering flexibility based on organizational goals:  

  • 50% based on collected revenue 
  • 10% based on billed revenue 
  • 10% based on HCPC-based percentages 
  • 10% based on gross product profitability 
  • 10% flat rate 
  • 10% customized or other models 

This data indicates that there are numerous ways to structure ATP commissions, allowing for flexibility based on an organization's needs. 

Service Technician Compensation 

  • 82% of service techs are paid hourly, with an average rate of $24/hour 
  • 18% of service techs are paid a salary 

Billing Personnel Compensation 

  • 63% of billing personnel are paid a salary 
  • 37% are paid hourly, averaging $25/hour 
  • Salaries range from $45,000 to $65,000 

These findings provide a clear snapshot of current industry standards, helping organizations benchmark their practices and make informed decisions. By aligning staffing ratios and offering competitive, flexible compensation packages, companies can enhance operational efficiency, retain skilled professionals with improved employee retention, and stay competitive in a growing market for mobility and seating solutions. 


TAGS

  1. complex rehab
  2. us rehab

From Our Experts

Streamlining Processes and Enhancing Profitability in the Repair Department thumbnail Streamlining Processes and Enhancing Profitability in the Repair Department In the complex rehab technology industry, efficient and profitable repair departments are crucial for maintaining customer satisfaction and business growth. Customization, Communication, and Clinical Strength: The Indie Edge in Complex Rehab thumbnail Customization, Communication, and Clinical Strength: The Indie Edge in Complex Rehab Independent complex rehab providers say they are differentiating themselves with product customization and referral and patient engagement. The Rising Cost of Doing Business in the Mobility and Complex Rehab Technology Industry thumbnail The Rising Cost of Doing Business in the Mobility and Complex Rehab Technology Industry This article delves into concerns of rising costs in the mobility and complex rehab technology (CRT) industry and explores potential strategies to mitigate their impact. Balancing Costs and Growth: Williams Bros.' Strategies for Success thumbnail Balancing Costs and Growth: Williams Bros.' Strategies for Success Williams Bros. has been adept at managing the complexities of business expenses, improving margins, and mitigating lost opportunities. 2025 Growth Strategies in the Complex Rehab Technology Industry thumbnail 2025 Growth Strategies in the Complex Rehab Technology Industry Forward-thinking businesses are adopting strategic approaches to fuel growth and expand impact. Here are some key strategies CRT dealers are leveraging in 2025. ATP Gateway Allows Repair Techs to Explore New Career thumbnail ATP Gateway Allows Repair Techs to Explore New Career U.S. Rehab added a new ATP Gateway program to the back end of its recent live tech training events in an effort to increase the funnel of ATPs entering the market by leveraging the repair tech workforce. Heartland Conference 2025 Recap: Where Innovation Meets Intention thumbnail Heartland Conference 2025 Recap: Where Innovation Meets Intention Heartland 2025 brought together a vibrant community of professionals who are not only navigating change but actively shaping the future of care. U.S. Rehab, Nymbl ‘Make Life So Much Easier' For Therapists thumbnail U.S. Rehab, Nymbl ‘Make Life So Much Easier' For Therapists U.S. Rehab and Nymbl Systems have collaborated on a new software feature that allows ATPs and therapists to communicate more efficiently about wheelchair evaluations.