Tyler's Thoughts: June 2024

Published in Complex Rehab on June 19, 2024

AMRGBy Tyler Mahncke, President, U.S. Rehab

In the mobility and assistive technology industry, the importance of having certified service technicians cannot be overstated. Certification serves as a benchmark for the requisite skills and knowledge necessary to perform complex repairs effectively. The consequences of deploying untrained and uncertified technicians are multifaceted and costly. Firstly, it compromises the quality of service, leading to potential safety risks for users of mobility and assistive devices. Secondly, it incurs additional costs due to the need for re-repairs when jobs are not done right the first time. This not only affects the company's bottom line due to the low reimbursement rates for repairs but also impacts the productivity of technicians who could have been attending to new repair requests. 

A certified technician, on the other hand, is equipped with the training to diagnose and resolve issues promptly and accurately. This efficiency translates into a higher volume of repairs completed per day, optimizing the workflow and reducing the downtime for clients. For individuals relying on assistive technology, minimized downtime is crucial for their daily functioning and quality of life. Therefore, investing in technician certification is a strategic move that ensures higher service standards, enhances customer satisfaction, and fosters trust in the service provider. Ultimately, it's a win-win scenario where the service quality goes up, operational costs go down, and clients experience less disruption to their lives. Certification in this field is not just a mark of professionalism; it's a critical component in delivering safe, reliable, and efficient service.

Click here to read more about the development of the AMRG program and how it aims to improve the certification process.


TAGS

  1. amrg
  2. certification
  3. complex rehab
  4. education
  5. tech training

From Our Experts

Customization, Communication, and Clinical Strength: The Indie Edge in Complex Rehab thumbnail Customization, Communication, and Clinical Strength: The Indie Edge in Complex Rehab Independent complex rehab providers say they are differentiating themselves with product customization and referral and patient engagement. The Rising Cost of Doing Business in the Mobility and Complex Rehab Technology Industry thumbnail The Rising Cost of Doing Business in the Mobility and Complex Rehab Technology Industry This article delves into concerns of rising costs in the mobility and complex rehab technology (CRT) industry and explores potential strategies to mitigate their impact. Staffing Ratios and Compensation Insights for U.S. Rehab Members and CRT Dealers thumbnail Staffing Ratios and Compensation Insights for U.S. Rehab Members and CRT Dealers This report provides insights into team structures and pay for key roles like ATPs, service technicians, and billing personnel. Balancing Costs and Growth: Williams Bros.' Strategies for Success thumbnail Balancing Costs and Growth: Williams Bros.' Strategies for Success Williams Bros. has been adept at managing the complexities of business expenses, improving margins, and mitigating lost opportunities. 2025 Growth Strategies in the Complex Rehab Technology Industry thumbnail 2025 Growth Strategies in the Complex Rehab Technology Industry Forward-thinking businesses are adopting strategic approaches to fuel growth and expand impact. Here are some key strategies CRT dealers are leveraging in 2025. ATP Gateway Allows Repair Techs to Explore New Career thumbnail ATP Gateway Allows Repair Techs to Explore New Career U.S. Rehab added a new ATP Gateway program to the back end of its recent live tech training events in an effort to increase the funnel of ATPs entering the market by leveraging the repair tech workforce. Heartland Conference 2025 Recap: Where Innovation Meets Intention thumbnail Heartland Conference 2025 Recap: Where Innovation Meets Intention Heartland 2025 brought together a vibrant community of professionals who are not only navigating change but actively shaping the future of care. U.S. Rehab, Nymbl ‘Make Life So Much Easier' For Therapists thumbnail U.S. Rehab, Nymbl ‘Make Life So Much Easier' For Therapists U.S. Rehab and Nymbl Systems have collaborated on a new software feature that allows ATPs and therapists to communicate more efficiently about wheelchair evaluations.