CMS Directs Beneficiaries to Reach Out to Their Suppliers for Repair and Replacements of Philips Respironics Recalled Equipment

Published in Government Relations on August 26, 2021

Yesterday, CMS sent out the alert below regarding the recalled Phillips Respironics products, directing Medicare beneficiaries to reach out the suppliers they purchased the equipment from if they need it replaced or repaired. While the statement released by CMS is accurate in that most of the patients impacted by the recall should expect to have their existing device repaired or replaced, it fails to mention that the process and timeline associated with repairing or replacing those devices could take several months. We believe that should be clarified by CMS, as the current wording of the message they released will no doubt create unrealistic expectations for Medicare beneficiaries.

To that end, VGM is preparing a letter to send to CMS regarding this announcement, requesting that they issue a revised statement with additional clarification. We will keep you updated as we hear more.

PRI Medicare

In the meantime, VGM encourages providers to create clear expectations with your patients about what to expect. Below is a template that you can use as a basis of your communications with your patient base:

Philips Respironics, the manufacturer of your recalled device, has agreed to repair or replace all recalled and registered devices. Please make sure you have registered your device with them. You can complete that registration process here: https://www.philipssrcupdate.expertinquiry.com/?ulang=en or call them at 877-907-7508. Any Devices that are rentals are still owned by us, your supplier, and will be replaced by us as soon as we receive replacement devices from Philips, but the process could take several months.

There is currently a major disruption in the supply chain for these products, including both raw materials and device components. Philips is also awaiting approval from the FDA to begin repairing devices or offering replacements. Because of those factors, there are not currently enough alternate devices available to repair/replace your device. We will notify you as soon as we have the ability to offer you a replacement device.


TAGS

  1. cms
  2. medicare
  3. vgm government

From Our Experts

Tom Powers Visit Washington D.C. thumbnail Tom Powers Visit Washington D.C. With the start of the 118th Congress and all members of Congress returning to D.C., VGM Government Relations' Tom Powers headed to Capitol Hill. OIG Recommends 'High/Low Reward' Strategy on Intermittent Catheters thumbnail OIG Recommends 'High/Low Reward' Strategy on Intermittent Catheters In this episode of Industry Matters, Alan Morris, Director of Research and Strategy for VGM Government Relations, and John Gallagher, VP of VGM Government Relations, talk with Brian Leitten from Leitten Consulting, about a new study, "OIG Recommends 'High Risk/Low Reward' Strategy on Intermittent Catheters." The study looks at concerns and costs associated with reducing access to urinary catheters. Additional HCPCS Codes Added to F2F/WOPD Required List thumbnail Additional HCPCS Codes Added to F2F/WOPD Required List On Jan. 14, 2023, CMS released a public notice CMS-6088-N, adding 10 more HCPCS codes to the F2F/WOPD Required List. Ronda Vlog: Recent Updates to the New Oxygen Policy thumbnail Ronda Vlog: Recent Updates to the New Oxygen Policy Listen below as Ronda Buhrmester, Sr. Director of Payer Relations and Reimbursement gives the latest update on the new oxygen policy. Republicans Announce New Members on Key Committees thumbnail Republicans Announce New Members on Key Committees On Wednesday, Jan. 11, 2023, the United States House Republican Select Committee met to announce the new Republican members appointed to various committees in the House. For the DME industry, there are three key committees of justification to work with. PHE Renewed for Another 90 Days Pushing it to April 2023 thumbnail PHE Renewed for Another 90 Days Pushing it to April 2023 On Wednesday, Jan. 11, 2023, HHS Secretary Xavier Becerra announced an extension of the COVID-19 Public Health Emergency (PHE). This extension will take us to April 2023. Be sure to read how this will effect the industry. President Biden Signs Omnibus Bill Two Days Before The New Year thumbnail President Biden Signs Omnibus Bill Two Days Before The New Year Yesterday, Dec. 29, 2023, President Biden signed the end-of-year omnibus bill. Within this bill, there is a language for the DMEPOS industry. Ronda Vlog: CGM Coding Reminder thumbnail Ronda Vlog: CGM Coding Reminder Listen below Ronda Buhrmester, Sr. Director of Payer Relations and Reimbursement gives an update on the CGM coding coming in 2023.